Assistant Store Manager

GALXBOY; Polokwane; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading South African streetwear brand is seeking a Store Manager to oversee daily operations, train staff, and maintain high standards of customer service and inventory control. The ideal candidate has 1-2 years of experience in retail management and a matric certificate. Strong leadership skills and excellent communication abilities are essential for this role.

Qualifications

• 1 – 2 years’ experience in a retail managerial role.
• Strong leadership and customer management skills.
• In-depth knowledge of business management processes.

Responsibilities

• Training staff to meet performance goals.
• Leading the sales team and ensuring customer service excellence.
• Managing inventory and conducting stock counts.
• Overseeing daily operations and staff attendance.

Skills

Leadership

Customer service

Communication

Inventory management

Education

Matric certificate

Bachelor’s degree

Job description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

Responsibilities

• Training staff
• Managing inventory
• Ensuring a safe, clean and aesthetically pleasing store environment
• Assisting customers
• Promptly addressing and resolving customer complaints and any staff issues

Key Areas of Responsibility

Customer Service Leadership

• Lead the sales team through example and ensure meeting of personal and company sales targets - UPT, ATV and Turnover
• Perform and support the team in delivering excellent customer service
• Floor presence, floor supervision, allocating team members as per zoning guide and supervising floor operations

Visual Merchandising

• Implement merchandising as per guidelines and submit VM pictures weekly
• Conduct regular VM walks throughout the day, ensuring product is tagged, hanging correctly, steamed, priced and replenished sufficiently for trade
• Continuous self and team training and assessment of visual merchandising of the store

Inventory Control

• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
• Ensure stockroom is maintained and organized according to standards, stock positioned to expedite replenishment
• Conduct weekly and monthly stock counts and stock takes; verify and submit accurate count reports
• Actively implement, practice and supervise risk control measures to help alleviate losses to the company

Supervising Daily Operations

• Manage time and attendance; follow and implement opening and closing procedures
• Maintain all daily requirements, POS operation, cash up, cash drop, time and attendance and general housekeeping
• Process refunds and exchanges according to company policy; escalate and inform OPS where necessary

Skills And Personal Attributes

• Matric certificate compulsory
• Bachelor’s degree ideal
• 1 – 2 years’ experience working in a retail environment in a managerial role
• Strong leadership and customer management abilities
• Customer service-oriented with in-depth knowledge of basic business management processes
• Excellent communication and interpersonal skills