Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Johannesburg is seeking an experienced Assistant Store Manager to lead team development and drive exceptional store performance. The role requires proven retail management skills, a passion for customer service, and strong leadership capabilities. You'll be responsible for exceeding sales targets, managing inventory effectively, and ensuring a customer-first culture. Ideal candidates will have excellent communication skills and a results-oriented approach. Retail hours include weekends and public holidays.

Qualifications

• Proven retail management experience is essential for success in this role.
• Strong leadership skills to guide and motivate the team.
• Excellent communication is necessary for effective interaction with customers and staff.
• Organisational skills to manage multiple tasks and priorities effectively.
• A target-driven mindset to achieve sales goals.

Responsibilities

• Drive store performance to exceed sales targets.
• Maximise income through effective promotions and marketing.
• Oversee inventory management to meet customer demand.
• Ensure exceptional customer service experiences.
• Train and develop staff for maximum performance.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Customer service passion

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

• Operational Management
  • Drive store performance to achieve and exceed sales targets.
  • Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
  • Ensure consistent implementation of merchandising and marketing standards.
  • Attract and retain a strong and loyal customer base.
• Inventory Management
  • Oversee inventory controls and ensure effective stock management.
  • Monitor store performance in line with stock availability and customer demand.
• Customer Service
  • Ensure exceptional customer experiences that exceed expectations.
  • Review and act on Mystery Shopper reports and customer feedback.
  • Resolve product and service-related complaints quickly and effectively.
  • Lead by example in reinforcing a customer-first culture among staff.
• People Management
  • Train, develop and motivate staff to reach full potential.
  • Plan for succession and promote internal growth.
  • Manage performance consistently and fairly.
  • Foster a positive, engaging and productive working environment.
• Administration & Compliance
  • Ensure strict adherence to company policies, systems, and procedures.
  • Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We're Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays.