Assistant Manager - Outbound Operations

Kelly; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics company in Midrand is seeking an Assistant Manager for Outbound Operations. This role involves overseeing outbound logistics processes, managing claims and IOD, and ensuring efficient delivery operations. The ideal candidate will have 5–10 years of experience in logistics management, along with advanced Excel skills. This is a great opportunity for a detail-oriented professional to drive continuous improvements in a fast-paced environment.

Qualifications

• 5–10 years’ proven experience in a similar operational or logistics management role.
• Logistics or supply chain industry experience preferred.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee outbound logistics processes, claims, and IOD management.
• Prepare and distribute Proof of Delivery (POD) reports.
• Generate and manage KPI and IOD reports.
• Coordinate near real-time delivery feedback to optimize operations.
• Monitor and respond to operational communications effectively.

Skills

Advanced Microsoft Excel skills

Strong verbal and written communication

Ability to prioritize tasks

Negotiation skills

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Role Overview

The Assistant Manager: Outbound Operations is responsible for overseeing outbound logistics processes, claims and IOD management, carrier coordination, reporting, and operational support. The role ensures efficient delivery operations, accurate reporting, cost control, and high service levels while supporting continuous improvement initiatives.

Key Responsibilities

Claims & IOD Management

• Prepare, finalize, and distribute Proof of Delivery (POD) reports
• Compile, maintain, and analyze KPI and IOD reports
• Submit, manage, and track NGSI reports
• Manage, follow up on, and verify claims across all carriers
• Maintain and update the master claims report
• Invoice claims to carriers and ensure LG invoices once payments are received
• Assist with after-hours and month-end IOD support
• Conduct root cause analysis on IODs and claims to drive continuous improvement

Reporting & Analysis

• Generate and manage exception numbers
• Provide timely and accurate delivery feedback
• Verify CBM (Cubic Metres) for Wilsons (Accounts)
• Maintain, update, and report on RMA logs
• Prepare and distribute the weekly Last Release Dates report
• Monitor departmental KPIs and support performance analysis initiatives

Logistics & Carrier Coordination

• Book and follow up on Takealot and Lewis outbound orders
• Support carrier tender processes and evaluations
• Attend carrier meetings, provide rate quotes, and resolve delivery-related complaints
• Obtain and manage logistics and delivery quotations
• Liaise with vendors and carriers regarding RMAs and authorization numbers
• Follow up with the warehouse on stock returns and related queries
• Request additional vehicles as operationally required
• Assist with special logistics projects and ad-hoc departmental duties

Operational Support & Administration

• Respond to and follow up on emails and operational communications
• Monitor and respond to WhatsApp group queries
• Request and coordinate information or services from BOBS customers
• Load RMAs and manage turnaround times effectively
• Maintain high standards of housekeeping and workplace organization
• Stand in for absent team members when required

Overtime & Staff Management

• Monitor staff time and attendance records
• Verify and approve overtime submissions
• Establish and manage staff schedules aligned with service level requirements
• Actively manage and reduce overtime through effective planning and resource allocation

General Operations Management

• Ensure all outbound operations comply with company policies, procedures, and standards
• Manage and monitor operational reports, KPIs, and continuous improvement initiatives
• Support logistics problem-solving to improve turnaround times and cost efficiency
• Maintain a high level of service quality and customer satisfaction

Professional Competencies

• Adherence to Company Mandates: Operates within established guidelines and management directives
• Performance Under Pressure: Remains focused and productive in high-pressure environments
• Communication & Negotiation: Strong verbal and written communication with effective negotiation skills
• Flexibility & Commitment: Willing to work extended hours, weekends, and month-end when required
• Time Management: Effectively prioritizes tasks in a fast-paced environment
• Attention to Detail: High level of accuracy, particularly in reporting and financial administration

Work Experience & Technical Skills

• 5–10 years’ proven experience in a similar operational or logistics management role
• Logistics or supply chain industry experience is highly advantageous
• Advanced Microsoft Excel skills, including:
  • Formulas and conditional formatting
  • Pivot tables
  • VLOOKUP & HLOOKUP
  • What-If analysis tools
• Proficiency in Microsoft Word, Outlook, and PowerPoint