Assistant Front Office Manager – North Coast KwaZulu-Natal

Hospitality Jobs Africa; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality recruitment agency in Durban is seeking an Assistant Front Office Manager. In this role, you will support the daily operations of reception and guest services, ensuring efficient check-ins, communication, and addressing guest feedback. The ideal candidate will have a strong guest service orientation and experience in front office or supervisory roles. This position offers an opportunity to contribute to maintaining high service standards in a vibrant environment.

Qualifications

• Experience in front office, duty management, or supervisory roles.
• Strong guest service orientation.
• Good administrative and communication skills.
• Fully referenceable with stable employment history.
• Between 1 - 3 years of experience required.

Responsibilities

• Assist with daily running of reception and guest services.
• Support staff supervision, training, and shift management.
• Maintain service standards and handle guest feedback.
• Coordinate with other departments for seamless guest experiences.

Skills

Guest service orientation

Administrative skills

Communication skills

Supervision

Job description

The Assistant Front Office Manager will assist with the daily running of reception and guest services, ensuring efficient check‑ins, check‑outs, and guest communication. You will support staff supervision, training, and shift management while maintaining service standards.

You will assist in handling guest feedback, reporting, cash controls, and coordination with other departments to ensure seamless guest experiences.

Qualifications

• Experience št in front office, duty management, or supervisory roles
• Strong guest service orientation
• Good administrative and communication skills
• Fully referenceable with stable employment history
• Between 1 - 3 Years