Assistant Front Office Manager

21c Museum Hotels; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality company seeks an experienced Assistant Front Office Manager to oversee the Front Office Department operations and ensure exceptional guest service. In this dynamic role, you will coach and develop staff, manage daily operations, and maintain high standards. The ideal candidate is bilingual in English and Arabic, has a strong guest service orientation, and will thrive in a fast-paced environment. A degree or diploma in Hospitality Management would be beneficial.

Qualifications

• Proven ability to guide and coach team members.
• Excellent communication and interpersonal skills.
• Highly organized and results-oriented.
• Strong training skills background required.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Assist in managing sub-departments to maintain service standards.
• Coach and mentor staff for excellence.
• Handle guest complaints and staff-related issues effectively.
• Collaborate with IT for Property Management Systems.

Skills

Leadership skills

Bilingual (English and Arabic)

Property Management System proficiency

Computer proficiency (Word, Excel, PowerPoint)

Guest service orientation

Education

Degree or Diploma in Hospitality Management

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dynamic and experienced Assistant Front Office Manager to join our team in Jeddah, Saudi Arabia. In this pivotal role, you will be responsible for ensuring the smooth operation of our Front Office Department, delivering exceptional service to our guests, and supporting the development of our staff.

• Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
• Assist in managing sub-departments within Front Office to maintain high standards of customer service
• Coach and mentor staff to achieve and exceed service standards
• Analyze billing instructions and ensure accuracy of agent invoices
• Monitor and manage department expenses in accordance with occupancy and budgets
• Implement and encourage innovative ideas for improving guest experience and operational efficiency
• Ensure effective communication between Front Office staff and other departments
• Handle guest complaints and staff-related issues promptly and effectively
• Assist in the preparation and management of annual budgets for related areas
• Conduct regular assessments to maintain health and safety standards within the department
• Identify training needs and coordinate staff development programs
• Assist in recruitment and performance management of Front Office staff
• Act as House Manager when required
• Ensure accurate and timely submission of all reports and relevant administrative work
• Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces

Qualifications

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

• Proven ability to guide and coach team members
• Bilingual in English and Arabic
• An operational knowledge and proficiency in Property Management System
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Excellent leadership, written/verbal communication and interpersonal skills
• Superior leadership & coaching skills with a proven track record of developing and motivating career minded professionals
• Strong guest service orientation and training skills background required
• Able to balance a variety of conflicting priorities while considering all aspects of the job E.g., Financial, Operational, Human Resources, etc.,
• A working knowledge of a third language and its application in the hotel and hospitality operation is an asset
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset