Area Manager Talent Pool

Tsebo Solutions; Durban; On-site; ZAR 300 000 - 600 000; Full time

Job summary

A leading facility management company in Durban seeks a qualified Manager to optimize cleaning operations, uphold service standards, and manage resources effectively. The ideal candidate will ensure compliance with company policies and service agreements while fostering relationships with clients and managing staff training. Responsibilities include budgeting, client meetings, and operational oversight, ensuring all cleaning protocols and health and safety regulations are followed. This full-time role offers an opportunity to lead a dedicated team in a dynamic environment.

Qualifications

• Experience in a managerial role is required.

Responsibilities

• Maximize cleaning output through resource allocation.
• Maintain high service standards with regular inspections.
• Implement new units according to company standards.
• Ensure proper service for unit closures.
• Manage client relationships to prevent contract cancellations.
• Adhere to cleaning methodologies as per company policies.
• Perform monthly asset spot checks.
• Schedule training for all staff.
• Maintain accurate unit files and reports.
• Conduct regular client meetings to meet expectations.
• Document and respond to client requests promptly.
• Communicate company information effectively.
• Ensure compliance with labor and salary management.
• Represent the company during union meetings.
• Conduct staff performance appraisals.
• Participate in succession planning.
• Ensure OHS act compliance.
• Operate within budgetary guidelines.
• Use only accredited suppliers.
• Compile budgets and forecasts.
• Manage leave liability and plans.
• Identify potential additional business opportunities.
• Authorize and bill all overtime work.
• Ensure debtors collection aligns with contracts.
• Follow approval processes for capital expenditures.

Skills

Illustration

Defence

HVAC

AJAX

Drafting

Customer Development

Job description

Duties & Responsibilities

• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements these must be adhered to. Output-based contracts must be managed efficiently.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff equipment billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on-the-job training sessions performed by your team of managers.
• The upkeep of all unit files kept at unit level and notice boards as set out in TCHS Policy and Procedure file.
• The upkeep of the unit master file (Business Information File) kept at Head office by submitting all changes (upsells / down sells / scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File.
• Delivery of chemicals and consumables to sites may be a requirement.
• Delivery of pay slips monthly to sites.
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
• Responding to clients and management request timeously and providing necessary action required.
• Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports cleaning inspection and walk about reports reports on training performed reports on client maintenance matters that were reported by cleaning management and / or completion of client monthly surveys. It may also include client specific requirements.
• Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff.
• All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. Project managers must ensure adherence to this.
• Project managers are responsible to approve salaries for their units and to actively monitor labour / turnover ratios per contract.
• Project managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied.
• Project managers are responsible to represent the company during ccma cases and union meetings as required.
• To hold regular performance appraisals with all management staff reporting to you identify areas for development and training needs.
• Actively participate in succession planning on an ongoing basis by identifying and developing talent.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies quality programmes and legislation.
• Ensure each unit is operating within the budgetary guidelines with reference to labour capital asset depreciation and maintenance chemical and consumable spent and other expenses.
• Ensure that only accredited suppliers and approved products are used.
• Compile accurate budgets and forecasts in line with company deadlines.
• Actively manage unit leave liability and leave plans according to company policies and targets. Check that leave balances reflects correctly on the company reports.
• Continually identify potential of additional business within existing contracts and One-off cleaning opportunities.
• Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month.
• Ensure debtors collection is in line with contractual agreements.
• Follow correct approval process for procuring capital expenditure high value repairs and maintenance and ensure units order chemicals and consumables as per agreed process.

Required Experience

Manager

Key Skills

• Illustration
• Defence
• HVAC
• AJAX
• Drafting
• Customer Development

Employment Type

Full-Time

Experience

years

Vacancy

1