Area Manager, Asset Protection - Los Angeles Metro

100 The Gap, Inc.; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading retail company in Cape Town is seeking an Area AP Manager to oversee asset protection operations across stores. The role involves managing safety and shortage reduction programs, analyzing risks, and collaborating with both store leadership and law enforcement. Candidates should have strong leadership, investigative, and communication skills along with a solid understanding of retail operations. This is an opportunity to make a significant impact within iconic brands.

Qualifications

• Strong leadership and coaching skills across multiple locations.
• Experience in investigations, surveillance, and shortage reduction.
• Ability to analyze data and apply insights to drive results.
• Excellent communication and collaboration skills.
• Knowledge of retail operations and asset protection best practices.

Responsibilities

• Lead and manage AP Coordinators, Specialists and Service Representatives across multiple stores.
• Implement and monitor shortage reduction and safety programs.
• Conduct and oversee investigations into theft, fraud, and policy violations.
• Analyze data and incident trends to identify risks.
• Ensure physical security systems compliance.
• Collaborate with law enforcement to support case development.

Skills

Leadership

Coaching

Investigations

Data Analysis

Communication

Collaboration

Job description

About the Role

As an Area AP Manager, you oversee asset protection operations across a group of stores.

You lead a team of Coordinators and / or Specialists, drive execution of safety and shortage reduction programs, and collaborate with store leadership to mitigate risk.

Your work supports the protection of people, products, and experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta.

What You'll Do

• Lead and manage AP Coordinators, Specialists and / or Service Representatives across multiple stores, providing coaching, development, and performance feedback.

• Implement and monitor shortage reduction and safety programs tailored to the needs of each of your area.
• Conduct and oversee investigations into theft, fraud, and policy violations, ensuring compliance with legal and company standards.
• Analyze data and incident trends to identify risks and recommend proactive solutions.
• Partner with store and regional leadership to align AP strategies with business goals.
• Ensure physical security systems are functioning and compliant with company standards.
• Collaborate with law enforcement and legal partners to support case development and prosecution.
• Promote a culture of safety, inclusion, and operational excellence across your area.

Who You Are

• Strong leadership and coaching skills across multiple locations.
• Experience in investigations, surveillance, and shortage reduction.
• Ability to analyze data and apply insights to drive results.
• Excellent communication and collaboration skills.
• Knowledge of retail operations and asset protection best practices.