Area Manager

Empact Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A service management company in Durban seeks a candidate with 3-5 years of experience in the cleaning and retail industry. Responsibilities include managing operational costs, overseeing client services, and ensuring compliance with industry regulations. The ideal applicant should have project management experience, excellent communication skills, and a proactive approach. Strong knowledge of South African cleaning sector laws is required. This role offers a chance to build long-term client relationships and lead a high-performing team.

Qualifications

• 3-5 years of experience in cleaning and retail industry.
• Experience in healthcare is advantageous.
• Ability to draft, extract, and analyze reports.

Responsibilities

• Manage all subordinate staff in integrated services.
• Oversee client services, training, and audits.
• Ensure operational costs remain within budget.

Skills

Communication skills

Management skills

Professional customer service skills

Ability to manage costs

Interpersonal skills

Tools

MS Office (Excel, Word)

Job description

Main Purpose of the job

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations.

This will include managing operational costs, providing operational support, overseeing client services, training, audits, and industrial relations related issues in the designated areas.

Education and Experience

• 3-5 Years' experience in cleaning and Retail Industry
• Experience in healthcare will be advantageous
• Experience in highly commercial and sensitive markets is compulsory.

People Management Experience

• Project Management experience in cleaning would be an advantage
• Computer literate
• Valid driver's license

Knowledge, Skills and Competencies

• Knowledge of the relevant cleaning sector
• Knowledge of South African and industry-specific laws
• Knowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional customer service skills
• Management skills
• Communication skills
• Ability to manage and ensure costs remain within the budget and promote cost savings where achievable
• Ability to draft, extract and analyze reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

Key Areas of Responsibility

• Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with the client’s and business’s requirements
• Efficient SLA management and proactive engagement with clients to build long-term, profitable relationships
• Effective and efficient people management ensuring a high performing team
• Manage environmental safety in line with the client and business strategy