Architect - ServiceNow ITSM + ITOM Fully Remote (Telecoms)

DataFin; South Africa; Remote; ZAR 900,000 - 1,200,000; Full time

Job summary

A global Software Engineering and Data Science Consultancy is seeking a ServiceNow Architect to lead the design and governance of ServiceNow solutions for telecom environments. The ideal candidate should have over 8 years of experience in solution design and at least 5 years specifically in the telecom sector, along with expertise in implementing ServiceNow modules like TSOM and TSM. Key responsibilities include managing stakeholder expectations and integration of ServiceNow across telecom platforms.

Qualifications

• 8+ years of experience in solution designing, with at least 5 in telecom.
• 5+ years of hands-on implementation experience with ServiceNow TSOM and TSM.
• Proven experience in integrating ServiceNow with OSS and telecom systems.

Responsibilities

• Define and develop the architecture for ServiceNow in telecom.
• Lead discussions around ServiceNow alignment with business goals.
• Oversee integration of ServiceNow with telecom applications.

Skills

Solution designing

ServiceNow architecture

Telecom module implementation

Stakeholder management

Education

ServiceNow Certified System Administrator (CSA)

ITIL v4 certification

Tools

ServiceNow

OSS/BSS systems

Job description

Overview

ENVIRONMENT: A global Software Engineering and Data Science Consultancy is looking for a ServiceNow Architect with expertise in the Telecom domain. The role involves leading the design, development, and governance of ServiceNow solutions tailored for telecom environments. Responsibilities include translating business requirements into technical solutions while ensuring compliance with industry standards such as TM Forum (TMF). The architect will optimize the use of ServiceNow modules like Telecom Service Operations Management (TSOM) and Telecom Service Management (TSM). Candidates should have 8+ years of solution design experience, including at least 5 years in the telecom sector, along with 5+ years of ServiceNow architecture and solution design experience, specifically implementing TSOM and TSM modules.

Duties

• Architectural Strategy & Design: Define and develop the end-to-end architecture for ServiceNow implementations in the telecom domain.
• Architectural Strategy & Design: Lead architectural discussions and decisions around ServiceNow modules, especially TSOM, TSM, ITOM (IT Operations Management), and ITSM (IT Service Management), ensuring they align with business goals.
• Architectural Strategy & Design: Develop a roadmap for ServiceNow implementation, ensuring scalability, reliability, and alignment with the telecom industry\'s regulatory and compliance standards.
• Telecom-Specific Architecture: Design architecture frameworks and patterns that ensure integration between ServiceNow and telecom operational systems (e.g., OSS).
• Telecom-Specific Architecture: Collaborate with telecom-specific business units to gather requirements and ensure seamless integration with ServiceNow.
• Telecom-Specific Architecture: Align architecture with Open Digital Architecture (ODA) standards and other relevant telecom frameworks.
• Stakeholder Management: Act as the liaison between technical teams, business leaders, and third-party vendors, including ServiceNow and telecom service providers.
• Stakeholder Management: Communicate the architecture vision to business stakeholders and gather their feedback.
• Stakeholder Management: Ensure that all proposed solutions align with the business strategy and enterprise architecture principles.
• Integration: Oversee the integration of ServiceNow with other telecom platforms and applications, such as OSS systems, CRM, ERP, and custom-built telecom applications.

Requirements

• Experience: 8+ years of experience in solution designing, with at least 5 years in the telecom domain.
• Experience: 5+ years of experience with ServiceNow architecture and solution design, including hands-on implementation of TSOM and TSM modules.
• Experience: Proven experience in integrating ServiceNow with telecom systems like OSS, BSS, NMS (Network Management Systems), and more.

Technical Skills

• Expert-level knowledge of ServiceNow platform, particularly in telecom modules like TSOM, TSM, and ITOM.
• Deep understanding of telecom infrastructure and operations, including network services, OSS, and telecom-specific business processes.
• Strong knowledge of TM Forum frameworks (eTOM, SID, TAM) and Open Digital Architecture (ODA).

Certifications

• ServiceNow Certified System Administrator (CSA) [preferred].
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, TSM) [preferred].
• ITIL v4 certification [desirable].

Preferred Qualifications

• Experience in large-scale ServiceNow implementations for telecom operators.
• Familiarity with cloud-based ServiceNow deployments in telecom environments.
• Understanding of network operations, including 5G, NFV (Network Functions Virtualization), and SDN (Software-Defined Networking).

Attributes

• Excellent communication and presentation skills, with the ability to explain complex technical solutions to non-technical stakeholders.
• Strong leadership skills, with experience managing cross-functional teams and working in a collaborative environment.
• Problem-solving mindset with a focus on delivering scalable and sustainable solutions.