Afrikaans Speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical Wholesale[...]

Isilumko Staffing; Gauteng; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading staffing agency in South Africa is looking for an Inbound Call Centre Agent to join their team for a 3-month contract. You will be responsible for taking orders from customers, upselling, and ensuring timely deliveries. The ideal candidate must have at least 2 years of relevant experience, be Afrikaans speaking, and possess excellent customer relations skills. This is a great opportunity for someone available to start immediately and wanting to grow in a pharmaceutical environment.

Qualifications

• No less than 2 years' call centre experience or customer service experience.
• Fluent in Afrikaans.
• Excellent track record and reference checks will be conducted.
• Clear criminal record required.
• Available to start next week.

Responsibilities

• Take orders from customers—doctors, pharmacists.
• Handle upselling and follow up on delayed deliveries.
• Ensure customer deliveries take place.

Skills

Objection handling

Communication

Attention to detail

Time management

Telephone etiquette

Customer relations

Relationship building

Education

Matric

Job description

Overview

One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Centurion.

Contract

This is a 3-month contract (Maternity fill).

Qualifications and Experience

Matric No less than 2 years' call centre experience / customer service experience in a call centre environment. Afrikaans speaking. Great track record. Reference checks will be conducted upfront. Clear criminal record. Available to start next week.

Key Skills

• Objection handling
• Communication
• Attention to detail
• Time management
• Telephone etiquette
• Customer relations
• Relationship building

Key Performance Areas

• Take orders from customers - doctors, pharmacists
• Upselling
• Ensure customer deliveries take place
• Follow up on delayed deliveries to customers
• Objection handling