Administration Supervisor

TFG (The Foschini Group); Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group in Durban is seeking a motivated individual to support the Store Manager in stock management and customer service. This role requires a Grade 12 qualification and a minimum of 3 years of retail or administrative experience. Candidates should possess strong organizational skills and a passion for customer service, able to thrive in a fast-paced environment. This position offers opportunities for personal growth and aligns with retail excellence.

Qualifications

• Minimum of 3 years retail or admin experience required.
• Must remain in sync with the latest fashion trends.
• Passion for customer service and sales environment.

Responsibilities

• Assist the Store manager with stock take and store administration.
• Monitor and analyze stock movement within the store.
• Implement risk management procedures to mitigate stock losses.
• Ensure compliance with all administration and reporting procedures.
• Process customer transactions via the retail system.

Skills

Good administration ability

Customer Service Delivery

Planning & Organising

Good verbal/written communication

Attention to detail

Education

Grade 12 qualification

Job description

JOB DESCRIPTION

Responsibilities

• Assisting the Store manager with Stock take & store administration
• Monitor and analyse stock movement within the store
• Implement risk management procedures, which mitigate stock losses and Shrinkage.
• Ensure compliance of all administration, systems and reporting procedures
• Extracting store report to analyse store turnover and stock performance
• Understand and present information to Store manager
• Organise and maintain in store filing systems
• Monitor and controller cash or transactional activities to ensure process is followed
• Uphold in store safety and security procedures.
• Process Customer transactions via active retail system (POS)
• Identifying Customer needs through professional engagement and communication.
• Establish Customer loyalty, by promoting cash reward programs.
• Take initiative to improve Customer experience and satisfaction.
• Adhere to visual Merchandising principles and follow housekeeping procedures
• Continuously take on opportunities to develop your own selling skills and product knowledge.
• Work within a team to meet sales target and implement store objectives.

Qualifications And Experience

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience
• Remain in sync with the latest fashion trends
• A passion for excellent Customer services and sales environment

Skills

• Good administration ability.
• Be computer literate
• Customer Service Delivery
• Planning & Organising
• Policy & Procedures
• Customer Value Management
• Holding self and others accountable to meet commitments.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-pacedenvironment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail

Behaviours For Success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Developing people to meet both their career goals and the organization’s goals.
• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Providing direction, delegating, and removing obstacles to get work done.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Please ensure that your line manager is aware and in support of your application.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

At Sportscene, you’ll be part of a brand that shapes the streetwear culture in South Africa. Work with only the best of global and local brands and be at the forefront of trend, innovation, and youth fashion. This is more than just a job—it’s an opportunity to make your mark in a culture!