Administration Supervisor (40hr) - Foschini - Eastgate Mall

TFG (The Foschini Group); Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail group in Gauteng seeks a Retail Administrator to support the store manager with stock management and customer service. The ideal candidate should have a Grade 12 qualification and at least 3 years of retail experience. Strong organisational skills, customer service delivery, and the ability to work independently in a fast-paced environment are essential. This position offers an opportunity to thrive in a dynamic retail setting.

Qualifications

• A minimum of 3 years retail or admin experience.
• Passion for excellent customer service and sales environment.
• Ability to remain in sync with the latest fashion trends.

Responsibilities

• Assist the Store manager with stock take and administration.
• Monitor and analyse stock movement in the store.
• Ensure compliance of all administration and reporting procedures.
• Process customer transactions via retail system (POS).
• Work within a team to meet sales targets.

Skills

Good administration ability

Computer literate

Customer service delivery

Planning and organising

Verbal and written communication skills

Strong organisational skills

Multi-tasking

Attention to detail

Education

Grade 12 qualification

Job description

Responsibilities

• Assisting the Store manager with stock take and store administration
• Monitor and analyse stock movement within the store
• Implement risk management procedures, which mitigate stock losses and shrinkage
• Ensure compliance of all administration, systems and reporting procedures
• Extract store reports to analyse store turnover and stock performance
• Understand and present information to Store manager
• Organise and maintain in-store filing systems
• Monitor and control cash or transactional activities to ensure process is followed
• Uphold in-store safety and security procedures
• Process customer transactions via active retail system (POS)
• Identify customer needs through professional engagement and communication
• Establish customer loyalty, by promoting cash reward programs
• Take initiative to improve customer experience and satisfaction
• Adhere to visual merchandising principles and follow housekeeping procedures
• Continuously take on opportunities to develop your own selling skills and product knowledge
• Work within a team to meet sales targets and implement store objectives

Qualifications And Experience

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience
• Remain in sync with the latest fashion trends
• A passion for excellent customer services and sales environment

Skills

• Good administration ability
• Be computer literate
• Customer service delivery
• Planning and organising
• Policy and procedures
• Customer value management
• Holding self and others accountable to meet commitments
• Good verbal and written communication skills and good organisational skills
• Strong organisational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail

Behaviours For Success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Effectively building formal and informal relationship networks inside and outside the organization
• Building strong customer relationships and delivering customer-centric solutions
• Making good and timely decisions that keep the organization moving forward
• Anticipating and adopting innovations in business-building digital and technology applications
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Developing people to meet both their career goals and the organization’s goals
• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Providing direction, delegating, and removing obstacles to get work done

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.