Admin Controller (45hr) - American Swiss - Galo (Botswana)

TFG Jewellery Division; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company based in Cape Town is seeking an Admin Controller to provide administrative support. The role involves assisting the Store Manager with stock management and reporting, ensuring compliance with procedures, and enhancing customer engagement. The ideal candidate should have a Grade 12 qualification, at least 3 years of retail or admin experience, and strong organizational skills. This position requires a passion for customer service and the ability to work under pressure.

Qualifications

• Minimum 3 years of retail or admin experience.
• Ability to work under pressure and availability for shifts.
• Interest in fashion and good administrative abilities.

Responsibilities

• Assist Store Manager with stock takes and store administration.
• Monitor stock movement and implement risk management procedures.
• Ensure compliance with reporting and systems procedures.

Skills

Communication skills

Organizational skills

Customer service orientation

Attention to detail

Independent operation

Retail experience

Education

Grade 12 qualification

Tools

POS systems

Computer literacy

Job description

Position Description :

Admin controllers provide admin support to their store by assisting the Store Manager with reporting and stock management. This role is perfect for individuals passionate about retail and who enjoy process-driven duties requiring attention to detail.

Your key responsibilities will be :

1. Assist the Store Manager with stock takes and store administration.
2. Monitor and analyze stock movement within the store.
3. Implement risk management procedures to mitigate stock losses and shrinkage.
4. Ensure compliance with all administration, systems, and reporting procedures.
5. Extract store reports to analyze store turnover and stock performance.
6. Understand and present information to the Store Manager.
7. Organize and maintain in-store filing systems.
8. Monitor and control cash or transactional activities to ensure processes are followed.
9. Uphold in-store safety and security procedures.
10. Process customer transactions via active retail systems (POS).
11. Identify customer needs through professional engagement and communication.
12. Establish customer loyalty by promoting cash reward programs.
13. Take initiative to improve customer experience and satisfaction.
14. Adhere to visual merchandising principles and follow housekeeping procedures.
15. Continuously seek opportunities to develop your selling skills and product knowledge.
16. Work within a team to meet sales targets and implement store objectives.
17. Stay updated with the latest fashion trends.

To deliver the above, you must have the following :

• A Grade 12 qualification.
• A minimum of 3 years retail or admin experience.
• Ability to communicate professionally.
• Ability to plan and organize.
• Be an independent operator.
• Interest in fashion.
• Good administrative abilities.
• A passion for excellent customer service and a sales-oriented environment.
• Computer literacy.
• Preference for administrative work.
• Ability to work under pressure.
• Availability to work shifts.