Admin Clerk / Receptionist (Fixed Term - 6 Months Position)

Lancet Laboratories; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare laboratory organization in Durban seeks an Admin Clerk / Receptionist for a fixed-term role. Responsibilities include handling the reception area, processing samples, and ensuring accurate customer interactions while adhering to standard operating procedures. Candidates should have at least a Grade 12 qualification and experience in a relevant role. Strong communication skills and attention to detail are essential. This position is vital for delivering high-quality service in a medical environment.

Qualifications

• Minimum 0-1 years relevant working experience required.
• Must be able to cope with nervous or distressed patients.
• Ability to work under pressure and as part of a team.

Responsibilities

• Administers sorting and distribution of samples according to standard operating procedures.
• Processes sample registration and handles queries as per procedures.
• Handles and refers administrative queries and customer complaints.

Skills

Organisational policy procedures

Computer literate

Laboratory information systems

Administrative skills

Customer Orientation

Attention To Detail

Communication

Education

Grade 12 or relevant NQF level 4 qualification

Bsc Degree Advantageous

Job description

Job Title

Admin Clerk / Receptionist (Fixed Term - 6 Months Position)

Job Location

KwaZulu-Natal, Durban

Deadline

December 09, 2025

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Job Summary

Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.

Minimum Criteria Needed

• Grade 12 or relevant NQF level 4 qualification
• Bsc Degree Advantageous

Minimum Experience Needed

• 0-1 Yrs Relevant Working Experience

Relevant Job Knowledge

• Organisational policy procedures
• Computer literate
• Laboratory information systems

Key Performance Areas

• Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories / sites.
• Processes sample registration (“logging”) and queries according to set standard operating procedures.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
• Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
• Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
• Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
• Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
• Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
• Responsible for adhering to Lancet uniform protocols as set standard operating procedures.

Competencies

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention To Detail
• Communication
• Confidentiality / Sensitivity
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Patience
• Telephone etiquette
• Business numeracy

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