Admin and Operations Assistant – ORA Jewellery

Staffwise; Cape Town; On-site; ZAR 50,000 - 200,000; Part time

Job summary

A local e-commerce jewelry business in Cape Town seeks a proactive Admin & Operations Assistant. This role involves managing orders, customer queries, and supporting marketing efforts. Ideal candidates have 1-2 years of relevant experience and strong organizational skills. Salary range is R12,000 – R15,000 based on experience. This is a part-time position with hours from 9am to 2pm, Monday to Friday.

Qualifications

• 1-2 years experience in a customer-facing role is essential.
• Experience with Social Media Marketing/Management is advantageous.
• Ability to manage difficult situations calmly.

Responsibilities

• Process and track online orders ensuring smooth processing.
• Follow up with customers and resolve queries.
• Assist with general administrative tasks and social media management.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Social Media Marketing

Education

Matric

Relevant tertiary qualification

Job description

Overview

Permanent, Cape Town

Posted 7 months ago

ORA Jewellery is a local e-commerce business that offers women intuitively crafted jewels that can be made into a woman’s own signature statement. They are looking for a proactive and detail-oriented Admin & Operations Assistant to join their team to play a key role in ensuring smooth daily operations — from managing orders and liaising with the factory to handling customer queries and supporting marketing efforts. This is a dynamic role that requires excellent organisational skills, attention to detail, and a hands-on approach.

Responsibilities

• Operations & Order Management: Process and track online orders and ensure smooth processing from placement to delivery. Coordinate with the factory to manage production timelines and track orders. Ensure accurate and timely dispatch of completed orders.
• Customer Service: Follow up with customers, provide updates on orders and resolve queries. Maintain accurate records of orders, invoices, and stock movements.
• General Administration: Assist with general administrative tasks to support the business, including support with social media marketing and management.

Qualifications & Experience

• Education and work experience: Matric required; relevant tertiary qualification advantageous.
• 1-2 years experience in a customer-facing role is essential; retail experience is advantageous.
• Strong communication and interpersonal skills; professional, customer-centric approach; able to communicate telephonically in an effective and professional manner.
• Ability to manage difficult situations calmly and rationally.
• Excellent administration and organisational skills; able to manage multiple tasks in a fast-paced environment; systems-oriented with good attention to detail.
• Experience with Social Media Marketing/Management would be a distinct advantage.
• Flexible and adaptable, customer-focused, and able to maintain high service standards.

Job Details

Location: Cape Town, CBD

Reporting to: Owner

Hours of work: 9am – 2pm (Mon – Friday)

Salary range: R12 000 – R15 000 (commensurate with skill and experience)

How to Apply

Please click on the APPLY NOW / DOWNLOAD APPLICATION button below which will take you directly to a Google application form.

Closing date for applications: 18 February 2025

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful.

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