Account Director Northern Europe

Sqills; Amersfoort; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading technology company in Mpumalanga, South Africa, is looking for an experienced Account Director to manage key accounts and drive customer success. The ideal candidate will have a Master’s degree in Business Administration and at least eight years of experience in IT or transport. Responsibilities include building customer relationships, overseeing account growth, and leading strategic initiatives. This role offers an open, dynamic environment with opportunities for impact and professional growth.

Benefits

Diverse and agile team

Flat structure environment

Exciting travel opportunities

Qualifications

• At least eight years of experience as an Account Manager or similar role in IT/technology and/or transport industry.
• Proven track record of building and expanding relationships at senior leadership levels.
• Advanced knowledge of account management tools and processes.
• Fluent in English; professional working proficiency in French and/or Spanish is a plus.

Responsibilities

• Serve as a champion for customer-focused strategies, ensuring customer priorities drive decisions.
• Build and maintain meaningful relationships with customer stakeholders.
• Grow revenue through upsell and cross-sell with existing S3 Passenger modules.
• Develop and maintain strategic account plans for growth opportunities.
• Collaborate with internal teams for exceptional service and delivery.
• Oversee governance and value delivery for up to five customers.
• Lead steering committees and strategic meetings, ensuring alignment.

Skills

Customer-centric leadership

Relationship management

Revenue growth

Strategic account planning

Stakeholder alignment

Governance and value delivery

Strategic leadership

Solution selling in SaaS

Team leadership

Education

Master's degree in Business Administration

Job description

What Are We Looking For

As an experienced Account Director, you will look after up to five key accounts. You will be a trusted strategic partner who helps each customer grow. You make sure S3 Passenger supports your customer’s top priorities. Manage the work at strategic, tactical and operational levels to deliver clear results.

You will report to the Chief Commercial and Delivery Officer and will manage the full customer lifecycle. This means everything from onboarding to strategic growth initiatives and contract renewals.

You will work in close collaboration with our multi-disciplinary Customer Centric Teams (CCTs) that consist of Business Consultants, Project Managers, Service Delivery Managers and Business Application Specialists. You will also work with Product Management to deliver product features.

The ideal candidate brings a proven track record of strategic engagement with customers and the ability to solve complex client priorities and challenges using a SaaS product. This requires a robust understanding of the rail and transport sector, e-commerce, and IT and technology.

Your responsibilities

• Customer-centric leadership: Serve as a champion for customer-focused strategies at Sqills, ensuring customer priorities drive key decisions and actions at both strategic and operational levels;
• Customer relationship management: Build and maintain insightful, meaningful relationships with customer stakeholders, ensuring high levels of customer satisfaction and retention;
• Revenue growth: Grow revenue through upsell and cross-sell with existing and new S3 Passenger modules;
• Strategic account planning: Develop and maintain strategic account plans, identifying growth opportunities at operational, tactical, and strategic levels;
• Stakeholder alignment: Collaborate with internal teams to ensure exceptional customer service and delivery;
• Governance and value delivery: Oversee governance and value delivery for up to five customers, ensuring alignment at all levels (operational, tactical, strategic) and acting as the escalation point when necessary;
• Strategic leadership: Lead steering committees and strategic meetings to align customer goals with Sqills' offerings, fostering long‑term partnerships. Ensure strong governance and value delivery at all levels (operational, tactical, and strategic). Empower others, stay involved and up to date and act as a point of escalation for Sqills.

We Are Looking For Someone With

• A Master’s degree in Business Administration or equivalent practical experience;
• At least eight years of experience as an Account Manager or similar role in IT/technology and/or transport industry;
• Proven track record of building and expanding relationships at senior leadership levels;
• Experienced in mobilising and aligning internal stakeholders to deliver exceptional customer service;
• Advanced knowledge of account management tools and processes (strategic account plans, steering committees, risk mitigation);
• You are able to interpret difficult problems and facilitate clients toward sustainable solutions;
• Solution selling experience in SaaS/Product environments;
• Fluent in English. Professional working proficiency in French and/or Spanish is a plus;
• Experience in leading teams;
• Willing to work from either our office in Amersfoort or Enschede.

Nice to have

• Technical pre-sales or project management experience;
• Market knowledge in rail, bus, and/or air transport, especially in commerce, reservations, or distribution domains;
• Strong business acumen and product mindset.

Why work at Sqills?

• Join an enthusiastic, diverse, and agile team of more than 240 colleagues worldwide;
• Enjoy a flat structure environment with high responsibility and the ability to make an impact;
• Work in an open, challenging environment with ambitious professionals from different backgrounds;
• Take advantage of exciting travel and growth opportunities within Sqills and the larger Siemens Mobility organisation;
• Participate in inspiring company outings with colleagues from North America, Europe, and beyond.

Apply for the job

We can only consider applications from Dutch, EU/EEA or Swiss citizens, or from individuals who already hold a valid residence and work permit for the Netherlands.