Senior Operations Manager

Fidelity Services Group; Richards Bay; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading security services provider in Richards Bay is seeking a Senior Operations Manager. The role focuses on managing operations at the Richards Bay Coal terminal, ensuring adherence to budgets and compliance with standards. The ideal candidate should possess PSIRA Grade A registration, strong leadership, and interpersonal skills, and be fluent in Zulu. Candidates interested in this opportunity should submit their CVs by 30 January 2026. The company values diversity and supports Historically Disadvantaged Candidates.

Qualifications

• At least 5 years of experience in security operations, preferably in management.
• Experience in budget development and management.
• Experience in sales and marketing is an advantage.

Responsibilities

• Manage the day-to-day operations of the Richards Bay Coal terminal line.
• Ensure all managers maintain and adhere to their budgets.
• Liaison between FSS and community heads.

Skills

Leadership

Communication

Planning

Organizational skills

Client liaison

Fluent Zulu speaking

Education

Valid PSIRA (SOB) Grade A registration

Valid competency certificates (Section 10)

Knowledge of ISO 9001:2000 Quality Management

Job description

A Senior Operations Manager position is vacant for the Ukhosi Contract.

The overall purpose of this position is to ensure the efficient day to day running and operations in the Richard Bay Coal terminal line in Northern KZN.

Responsibilities

• Management of Managers/Sector Managers and ensuring that all personnel matters are dealt with promptly
• Ensuring that all managers maintain and adhere to set budgets
• Asset control
• Responsible for staff, duty rosters, medicals, polygraphs and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management
• Client liaison skills
• Fluent Zulu speaking
• Liaison between FSS and community heads

Qualifications, experience and other competencies required

• Valid PSIRA (SOB) Grade A registration and accreditation
• At least 5 years’ experience in security operations, preferably with some experience in a management position
• Fully competent in the new firearm act, business purposes all calibre firearms (Handgun, shotgun, rifle and hand machine carbine)
• Valid competency certificates (Section 10 of the firearms control act, 60 of 2000)
• Working knowledge of the Firearm act and regulations
• Experience in budget development and management is required
• Experience in sales and marketing would be an advantage
• Knowledge of ISO 9001:2000 Quality Management and the implementation process thereof
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Good interpersonal communication and client liaison skills, at all levels are most important
• A valid unendorsed driving license and own transport are essential

Core Competencies

• Strong leadership skills
• Strong communication skills
• Strong planning skills
• Strong organisational skills

Interested candidates whose credentials best match the requirements can submit their CVs before close of business on 30 January 2026 to [e-mail] with subject line ( Senior Operations Manager Richardsbay).

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.