2026 School Tech Coordinator, Ormonde Secondary

Nova Pioneer; Johannesburg; On-site; ZAR 250 000 - 350 000; Full time

Job summary

An educational organization in Johannesburg is seeking a Tech Coordinator to manage IT processes, support the Leadership Team, and ensure smooth operation of tech resources. The ideal candidate will have a diploma in IT, at least 2 years of technical experience, and strong organizational skills. This role offers opportunities for professional development in a dynamic environment.

Benefits

Ongoing professional development

Career growth opportunities

Qualifications

• Minimum 2 years of technical experience, preferably in IT support.
• Proficient knowledge of computer networks and troubleshooting.
• Competence with PC/Linux/Mac systems.

Responsibilities

• Manage IT helpdesk at the school campus and collaborate with teams.
• Conduct tech onboarding and offboarding for teammates.
• Troubleshoot and resolve tech issues for students and staff.

Skills

Technical support skills

Organizational skills

Empathy

Communication skills

Proficiency in data management

Education

Diploma/Degree in IT-related field

Tools

Windows Server 2016

GSuite applications

Job description

Nova Pioneer is looking for a savvy Tech Coordinator! We are seeking a dynamic individual who is great at organizing in‑house IT processes, receiving and scheduling IT support requests, maintaining the technology equipment, testing and reconditioning equipment for redeployment, tracking tech supplies and services, and all things tech‑related.

About the Role

This position reports to the School Leader/Dean of Operations and is responsible for supporting the School Leadership Team, managing the IT helpdesk at the school campus, enforcing its existing policy, and collaborating with other functional teams in the planning, development and implementation of all technology‑related projects for academic systems, residential life, sports activities, and school‑based events.

Responsibilities

1. Tech Asset Management
2. Shall be fully responsible and accountable for the management of student Chromebooks or laptops where applicable. This includes day‑to‑day management of the student Chromebooks / laptops check‑in and check‑out process, and the provision of a detailed monthly report showing device counts for Chromebooks, projectors, chargers, speakers, earsets, HDMI cables for general management, launch planning, insurance or other purposes.
3. Maintaining an accurate inventory record of school equipment. Managing and tracking the IT/Tech assets while ensuring safe storage, and keeping an up‑to‑date inventory.
4. Ensure all teachers sign the asset management document and ensure safe storage of the paperwork.
5. Collect classroom tech assets from class teachers at the end of every term.
6. Support the central Global Tech team with the management of the teacher’s Chromebooks / Laptops.
7. Conduct, facilitate and/or support teammate Tech or role onboarding and offboarding in collaboration with Talent and the central Global Academic support or Global Tech Team.
8. Conduct teacher Professional Development (PD) on the use and care of tech assets termly.
9. Attend teacher PD on a regular basis.
10. Create and run professional development experiences for teammates on tech.
11. Run tech capacity‑building training sessions for different functions at the school (academic and non‑academic) at least termly.
12. Be the first point of contact to users (students, parents, and teammates) when troubleshooting Tech related issues via the school’s helpdesk and, where necessary, escalating more technical issues that require in‑depth problem solving to the central Global Tech Team.
13. Resolve and respond to helpdesk tickets within laid‑out IT SLA timelines.
14. Troubleshoot the classroom projectors, speakers, and HDMI failures. Ensure any such issues are resolved proactively and constantly keep the affected stakeholders updated on the progress.
15. Support the administration of the school’s Student Information System (SIS /EdAdmin) with respect to software updates, troubleshooting, user password resets, etc.
16. Support on SASAMs submissions: updating related software (SASAMS, Valistractor, etc.), training and supporting the Admin Assistants and school teams on SASAMs submissions.
17. Support the school with Termly report submissions (correct report formats, accompanying letters, school leader’s signatures).
18. Support the school teams in logging external support tickets.
19. Support the school leadership team or the central Global Academic Support team to conduct Academic year roll‑over & Term roll‑over responsibilities.
20. Support teammates with accessing printing services by ensuring connectivity to the printer is always available; onboard and off‑board teammates on the print management software, manage printing access (issuance of printing codes, user password resets, etc.).
21. Support and collaborate with the central Global Tech Team with onsite diagnosis of printing service outages and participate in the resolution of such issues.
22. Receive technicians from contract service providers as needed to carry out maintenance or repair tasks and communicate progress updates.
23. Liaise/support central Global Tech on printing toner procurement, stock management, and replacements.
24. Liaise/support central Global Tech on managing the usage & maintenance of the printers.
25. Troubleshoot all internet issues, ensuring they are resolved proactively and stakeholders are kept updated on progress.
26. Receive technicians from contract service providers for maintenance or repair tasks and provide progress updates.
27. Conduct ongoing network security posture monitoring and report incidents.
28. Troubleshoot and regularly inspect printers, routers, switches, CCTV cameras, access points, and computer hardware and software components.
29. Ensure appropriate set‑up of hardware (laptops, headsets, software) for online testing sessions or any curriculum activity, e.g., NWEA MAP tests.
30. Support teachers in running heavy computer/technology‑aided lessons.
31. Support the school leadership team or central Global Academic Support team to generate student report cards, PDFs, test versions, and share them with teachers.
32. Support academic teams with tech needs for school events (parent, student, teacher events such as microphones, PA systems).
33. Execute any other duties assigned by your manager from time to time.

About You

Required Qualifications

• Complete diploma/degree in an IT‑related field.
• Minimum 2 years of technical experience (IT support experience an advantage).
• Proficient knowledge of computer networks and ability to troubleshoot network‑related issues.
• Competence and comfort with PC / Linux / Mac‑based computer systems.
• Strong organizational skills and ability to handle many projects simultaneously with minimal supervision.
• Empathy, curiosity, and people‑reading skills to understand teammates, students, and customers.
• Highly proficient in data management, Excel, project management, team‑oriented thinking, vendor relationship management, and procurement.

Competencies and Character

• Passion for a career in technology.
• Attention to detail and high accuracy.
• Proficiency in network software configuration, print server management, firewall and server security management, cabling and physical network maintenance, Windows Server 2016 and Windows 10 desktop administration, onsite and remote helpdesk support, GSuite applications use and administration.
• Thoughtful planning with ability to multi‑task, take initiative, prioritize, and deliver for multiple stakeholders under tight deadlines.
• Results‑driven, fast, and ownership of work.
• Interpersonal skills to relate well with students, staff, administration, parents, and the community.
• Excellent communicator; clear written and verbal communication.
• Enjoys working with and collaborating with others.

How to Apply

Does working at Nova Pioneer excite you? If so, then apply now! To apply, please complete the form on the right‑hand side of this page. We cannot process applications that are emailed to us.

Please note: Where a copy of your resume is required, copying and pasting from a formatted document (e.g., Microsoft Word) may not transfer formatting correctly. You are encouraged to attach your resume in Word® or PDF format.

Applications will be reviewed on an ongoing basis until the right candidate is identified. Only qualified candidates will be invited for interviews.

Working at Nova Pioneer

Nova Pioneer is a place where our people experience tremendous growth, fast! We invest heavily in growth because it leads to greater mastery in both us and our students. “Novaneers” work harder and longer hours than most schools but the growth they experience is extraordinary. We offer consistent and ongoing professional development and provide clear career pathways that ensure our people are always achieving their personal and professional best.

Nova Pioneer has a highly energetic, entrepreneurial environment where our people bring creative and innovative ideas to life. We look for people who are flexible and adapt quickly to adversity with a positive can‑do attitude. We welcome challenges and roll with the punches because it makes us and our students better. There is no problem too big for us! We work hard but also have a lot of fun together. Read more about our culture principles here.

Additional Information

• Nova Pioneer may appoint and/or expire the posting of this advertisement at their own discretion.
• If you have not been contacted within 30 days of the closing date of this advertisement, please consider your application as unsuccessful.
• Nova Pioneer, in line with POPIA (Protection of Personal Information Act), will attempt to ensure confidentiality of all applicants. All reasonable measures will be in place to protect personal information, but it will be used for recruitment and employment purposes. By submitting your application with Nova Pioneer, you are recognising and accepting this disclaimer.
• Nova Pioneer will never request an application fee from candidates. If you are contacted with a request to pay a fee from someone claiming to be a Nova Pioneer Talent or Recruitment representative, please do not pay them and report it to us immediately at [e-mail] or [e-mail].