Warehouse Supervisor-Jobs in United States

Lead a team to handle driver enquiries, disputes and compensations to meet operational targets

Oversee the review, alignment, and deployment of internal Standard Operating Procedures (SOPs) across multiple departments to ensure cohesive and compliant operations

Partner with key stakeholders, including Legal, Marketing, and Business Development, to evaluate and update the platform’s Terms and Conditions for optimal clarity and compliance

Collect insights from drivers on fraudulent behaviors and collaborate with the Anti-Fraud team to design and implement effective fraud prevention strategies

Manage escalated cases, to ensure timely and effective resolution

Conducting performance coaching to Driver Partners who breached platform's policy

Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions

Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

Objective thinker, able to be firm yet empathetic

Analytical and resilient with ambition to work in a high-pressure, fast-paced environment

Excellent communication, interpersonal, and presentation skills

Energetic, driven, passionate, proactive, and attentive to details

Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Minimum Diploma in Business or related field