Floor Manager / Assistant Floor Manager | 餐厅楼面经理 / 楼面副经理

TOMACADO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A vibrant floral dining restaurant in Singapore is seeking a dynamic and passionate leader. This role involves inspiring the team to create memorable guest experiences and ensuring outstanding service. The ideal candidate should possess strong leadership and communication skills, with at least two years' experience in the F&B or hospitality sector. An attractive package including staff meals and benefits is offered.

Benefits

Staff meal provided

Attractive staff benefits

Growth opportunities within an international brand

Qualifications

• At least 2 years of supervisory or managerial experience in F&B or hospitality.
• Strong leadership and communication skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Lead the front-of-house team to deliver warm, professional service.
• Oversee restaurant floor operations including staff scheduling.
• Coach and train service staff on service standards.
• Work closely with kitchen and bar teams for service coordination.
• Engage with guests to build strong relationships.
• Assist in upselling promotions and events.
• Ensure compliance with hygiene and safety standards.

Skills

Leadership skills

Communication skills

Detail-oriented

Problem-solving abilities

Ability to work under pressure

Passionate about hospitality

Education

Diploma or equivalent

Job description

Job Description | 职位说明

1. Guest Experience & Service Excellence | 顾客体验与服务管理

Lead the front-of-house team to deliver warm, professional, and thoughtful service that reflects Tomacado’s floral dining concept.
带领前厅团队提供热情、专业且细致的服务，展现花厨「美食与花艺」的独特体验。

2. Daily Operations & Team Supervision | 日常营运与团队管理

Oversee restaurant floor operations, including table assignments, service flow, staff scheduling, and cleanliness standards.
负责餐厅楼面日常运作，包括座位安排、服务流程、员工排班及环境卫生管理。

3. Staff Training & Development | 员工培训与成长

Coach and train service staff on service standards, communication, and guest engagement to build a motivated and high-performing team.
培训与指导服务团队，提升其服务标准、沟通技巧与客户互动能力，打造高效有活力的团队。

4. Communication & Coordination | 沟通与协调

Work closely with kitchen, florist, and bar teams to ensure smooth coordination and timely service delivery.
与厨房、花艺及吧台团队密切沟通，确保服务流程顺畅与出餐及时。

5. Customer Relations & Complaint Handling | 顾客关系与问题处理

Engage with guests to build strong relationships, handle feedback or complaints professionally, and ensure every guest leaves satisfied.
积极与顾客互动，建立良好关系；专业地处理反馈与投诉，确保顾客满意而归。

6. Sales & Performance Support | 销售与业绩支持

Assist in upselling promotions, private dining packages, and special events to achieve sales targets.
协助推广餐厅套餐、包厢及活动项目，达成业绩目标。

7. Compliance & Safety | 规范与安全管理

Ensure compliance with hygiene, safety, and service standards in accordance with company and regulatory guidelines.
确保所有营运符合公司及相关机构的卫生、安全与服务标准。

Job Requirements | 任职要求

Education Level | 学历要求
Diploma or equivalent preferred ｜ 大专或同等学历优先

Work Experience | 工作经验
At least 2 years of supervisory or managerial experience in F&B or hospitality industry ｜ 至少2年餐饮或酒店业管理经验

Skills | 工作技能

• Strong leadership and communication skills with a hands-on approach.
  具备卓越的领导力与沟通能力，能亲力亲为地带领团队。
• Detail-oriented with strong sense of service quality and guest satisfaction.
  注重细节，重视服务品质与顾客满意度。
• Good problem-solving and conflict-resolution skills.
  具备良好的问题解决与冲突处理能力。
• Ability to work under pressure in a fast-paced environment.
  能在快节奏环境中承受压力并保持高效。
• Positive, energetic, and passionate about hospitality.
  拥有积极态度与热情，热爱餐饮与服务行业。

Why Join Us | 加入我们的理由

Beautiful, floral-themed restaurant with a warm and creative environment
花艺主题餐厅，环境优美、氛围温馨

Supportive team and growth opportunities within an international brand
国际品牌平台，团队支持、晋升空间充足

Staff meal provided & attractive staff benefits
提供员工餐与优厚福利

Convenient Orchard (Paragon) location
工作地点便利（乌节路 Paragon）

Join Our Family | 加入花厨团队

We’re looking for a dynamic and passionate leader who can inspire the team, create memorable guest experiences, and bring Tomacado’s floral spirit to life.
我们正在寻找一位有热情、有活力的领导者，带领团队创造难忘的用餐体验，让花厨的浪漫花艺精神绽放于每一个细节。