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Customer Relations Executive
Job summary
A leading education platform in South East Asia seeks a Customer Relations Executive in Singapore. This role involves delivering exceptional customer service, managing inquiries, and resolving complaints. Candidates should have a diploma and be proficient in English and Chinese, ideally with experience in retail or hospitality sectors. Attractive remuneration package offered.
Benefits
Qualifications
- Candidates with experience in retail/hotel/tourism industry encouraged to apply.
- Ex Cabin Crew welcome to apply.
Responsibilities
- Deliver professional customer service to hotline calls and front desk walk-ins.
- Be the first point of touch with customers.
- Handle and resolve customer inquiries and feedback.
- Ensure complaints are monitored and resolved.
- Handle emergency situations/complaints appropriately.
Skills
Education
- Leading Education Platform in South East Asia
- AttractiveRemuneration Package
Responsibilities:
- Deliver professional customer service to hotline calls and front desk walk-ins.
- Be the first point of touch with customers.
- Handle and resolving customers enquires and feedbacks.
- Ensure that complaints are monitored and resolved.
- Able to handle emergency situations/complains appropriately should the situation arises.
Requirements:
- Diploma in all disciplines of study.
- Candidates with experience in retail/hotel/tourism industry encouraged to apply.
- Ex Cabin Crew welcome to apply too.
- Good communication skills and customer service orientated attitude
- Ability to liaise with English & Chinese speaking clients is essential.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.