Travel Consultant

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global travel management company in Singapore seeks a Travel Consultant to provide exceptional service to corporate clients. Responsibilities include problem-solving, booking travel arrangements, and ensuring compliance with client travel policies. Ideal candidates should have a pleasant personality and at least 2 years of experience in the travel industry. Proficiency in reservation systems and strong communication skills are essential. Join this dynamic team and enhance traveler experiences through expert recommendations.

Qualifications

• 2 years’ experience in a similar capacity, preferably in the travel industry.

Responsibilities

• Delight the traveler/travel arranger.
• Listen and lead the conversation to solve problems with customers.
• Connect with the caller to build trust and credibility.
• Provide a full traveller service to corporate clients.
• Ensure all bookings comply with client’s travel policy.

Skills

Knowledge of reservation systems (GDS)

Good verbal and written communication skills

Pleasant personality

Willingness to learn and be a team player

Education

GCE ‘O’ Level with credit in English

IATA-UFTAA Diploma

Job description

Job Description - Travel Consultant (180001EG)

Travel Consultant - 180001EG

Responsibilities

• Delight the traveler/travel arranger.
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
• Build CWT’s commercial value.
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
• Remain current on CWT products and initiatives that add value to each customer.
• Adapt and change as requirements of the business change.
• Strengthen the CWT brand.
• Represent the CWT brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business and our clients.
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
• Provide a full traveller services to corporate clients adhering to CWT procedures achieving/ exceeding KPI.
• Comply with service level agreements.
• Ensure the use of scripting to complete reservation in accordance to the service standard set by the company.
• Ability to complete bookings with all basic requirements, like seating, meal and frequent flyer number with compliance to client’s travel policy.
• Proficient in all reservation aspects, like air, hotel, car, insurance, rail and ferry bookings through GDS and/or with consolidators.
• Provide clients with detailed information on visa requirements and ensure all bookings are being checked for visa requirements and coordinate with clients on the submission of visa.
• Ensure all transactions are being invoiced on a daily basis.
• Display a courteous and helpful manner at all times to both clients and colleagues.
• Use standard greetings of the company at all times.
• Travel Consultant: Responsible for closure of simple issues in a timely manner, escalated to your seniors for any unresolved issues.
• Senior Travel Consultant: Responsible to gather findings on issues in a timely manner and assist Travel Consultant to resolve issues before escalating to Team Leader for any unresolved issues.
• Provide guidance to Travel Consultants e.g. on fare calculations, customer services and Client Travel policy.
• Assist Team Leader in fostering a cohesive working relationship within the team.

Qualifications

Business Skills

• Knowledge of reservation systems (GDS), IATA rules and basic faring.

Communication Skills

• Good verbal and written communication skills.

Personal Skills

• Pleasant personality.
• Willingness to learn and be a team player.

Education/Experience

Education

• GCE ‘O’ Level with credit in English.
• Possess IATA-UFTAA Diploma preferably.

Experience

• 2 years’ experience in a similar capacity, preferably in a travel industry.

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