Customer Relations Executive

CADMUS RESOURCES; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education platform in South East Asia seeks a Customer Relations Executive in Singapore. This role involves delivering exceptional customer service, managing inquiries, and resolving complaints. Candidates should have a diploma and be proficient in English and Chinese, ideally with experience in retail or hospitality sectors. Attractive remuneration package offered.

Benefits

Attractive remuneration package

Qualifications

• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex Cabin Crew welcome to apply.

Responsibilities

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolve customer inquiries and feedback.
• Ensure complaints are monitored and resolved.
• Handle emergency situations/complaints appropriately.

Skills

Good communication skills

Customer service orientation

Ability to liaise with English & Chinese speaking clients

Education

Diploma in all disciplines of study

Job description

About the job Customer Relations Executive

• Leading Education Platform in South East Asia
• AttractiveRemuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.