Front Office Manager

MURRAY PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A luxury hotel group in Singapore is seeking a Front Office Manager. The role involves managing guest check-ins, assisting with inquiries, and coordinating the Front Office Team. Ideal candidates should possess a Professional Certificate, 5 years of related experience, and skills in hospitality-focused software. Benefits include health insurance and hotel discounts.

Benefits

Comprehensive health insurance plan

2-night yearly staycation with meals

20% off food & beverage at restaurants

Qualifications

• Required language(s): English, preferable one other spoken language.
• At least 5 years of working experience in a related field.
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent.

Responsibilities

• Processing guest check-ins and room assignments.
• Providing assistance for luggage, safety boxes, and additional keys.
• Collecting payment following cash handling and accounting policies.
• Answering inquiries about hotel services and attractions.
• Performing night audits and preparing necessary reports.
• Managing the Front Office Team with the Front Office Manager.

Skills

Opera

Marriott

Diligent

Trustworthy

Articulate

Education

Professional Certificate/NITEC in any field

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Overview

Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection

• Maxwell Reserve Singapore, Autograph Collection

• The Vagabond Club, a Tribute Portfolio Hotel

• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)

• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

• Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

• 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Responsibilities

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
• Any other duties / task as requested by management

Qualifications

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent