Front Office Manager

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A luxury boutique hotel group in Singapore is looking for a Front Office Associate to manage guest check-ins and overall front desk operations. This role requires strong hotel operations skills and at least 2 years of experience. The ideal candidate will be proficient in Opera and Marriott systems and possess excellent communication abilities. Benefits include competitive discounts and health insurance.

Benefits

Discounts on F&B and room rates worldwide

Access to Global Learning + Development

Comprehensive health insurance plan

Yearly staycation at Garcha Group hotels

20% discount on food & beverage

Qualifications

• Candidate must possess at least a Professional Certificate/NITEC in any field.
• Required languages: English and preferably one other spoken language.
• At least 2 years of relevant work experience.

Responsibilities

• Processing guest check-ins and room assignments, following hotel policies.
• Assisting with luggage, safety deposit boxes, guest room keys, transportation.
• Collecting payments in accordance with cash handling and credit card policies.
• Answering inquiries about hotel services, events, directions, and attractions.
• Managing the Front Office Team with the Front Office Manager.

Skills

Opera

Marriott systems

hotel operations

diligence

trustworthiness

articulation

Education

Professional Certificate/NITEC

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection
• Maxwell Reserve Singapore, Autograph Collection
• The Vagabond Club, a Tribute Portfolio Hotel
• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide.
• You have access to the “Global Learning + Development” tool for personalized learning experiences to help you thrive in your Marriott career.
• Comprehensive health insurance plan with Raffles Insurance, with options to upgrade at subsidized rates.
• 2-night yearly staycation including meals and beverages (including alcoholic drinks) at any of the four Garcha Group hotels in Singapore.
• 20% discount on food & beverage at Garcha Group restaurants and bars and all Marriott hotels.

Job Description & Responsibilities:

• Processing guest check-ins and room assignments, following hotel policies and accommodating special requests.
• Assisting with luggage, safety deposit boxes, guest room keys, transportation, etc.
• Collecting payments in accordance with cash handling and credit card policies.
• Answering inquiries about hotel services, events, directions, and attractions.
• Pre-registering, blocking reservations, and managing same-day and future bookings, including cancellations.
• Performing night audits and preparing reports.
• Handling loyalty program inquiries, including management of “Bonvoy” memberships.
• Maintaining punctuality, proper grooming, and professionalism.
• Managing the Front Office Team with the Front Office Manager, including rostering, appraisals, and disciplinary actions.
• Performing any other duties as assigned by management.

Other Requirements:

• Candidate must possess at least a Professional Certificate/NITEC in any field.
• Required languages: English and preferably one other spoken language.
• At least 2 years of relevant work experience.
• Skills required: Opera, Marriott systems, hotel operations, diligence, trustworthiness, articulation.
• Preferably a Junior Executive in Hotel Management or Tourism Services or equivalent.