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Senior Manager, Service Operations
Job summary
A healthcare organization in Singapore seeks a qualified individual to ensure operational efficiency and lead teams in service delivery. This role requires a degree in business or healthcare management and at least 8 years of relevant clinic operations experience, including managerial roles. The ideal candidate will possess exceptional leadership skills and demonstrate a strong ability to enhance patient experience through innovative projects. Join us to contribute to a motivated and productive team environment.
Qualifications
- 8 years of relevant experience in clinic operations, including 2 years in managerial roles.
- Experience in leading teams in innovative projects to improve patient experience.
- Ability to work with clinicians and other professionals in various healthcare settings.
Responsibilities
- Develop and implement plans for operational efficiency.
- Monitor service quality measures for optimal patient experience.
- Support annual budgeting and ensure effective implementation.
- Lead continuous improvement of service delivery.
- Establish constructive work cultures and staff development.
Skills
Education
- Develop, communicate and implement plans so as to achieve a high level of service operational efficiency and effectiveness.
- Identify, set goals, evaluate & manage the service operations projects that will contribute to the Centre’s near to mid-term service excellence goals
- Responsible for establishing and monitoring key service quality measures, and leading the teams to follow up on action plans to pursue most optimal patient experience.
- Plan and support annual budget cycle. Ensure budget plans are effectively implemented and objectives met.
- Lead the teams in continuous improvement of service policies, systems, processes and capabilities for the department.
- Establish constructive work cultures contributing to a productive and motivated team.
- Conduct adequate communications to keep staff updated on organizational changes and work requirements.
- Focus on development of executives and team leaders.
- Serve in Committees to proactively provide administrative expertise in for directing the committee's activities and decision-making.
- Degree, preferably in business/ healthcare management.
- 8 years of relevant experience, preferably in clinic operations in healthcare industry, with at least 2 years of managerial experience.
- Exceptional leadership/ organisation management skills and People Development skills.
- Demonstrated competencies in problem solving/ negotiation / influencing skills.
- Proven ability to drive and achieve results in a dynamic fast-paced working environment.
- Experience working in the healthcare environment, especially the ability to work with clinicians and other professionals in multiple settings and locations.
- Possess an eye for detail and experienced in planning/ leading teams in multiple innovative projects to enhance patient experience and operational effectiveness/ efficiency.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.