Retail jobs in United States

Role Overview

As part of ValueMax Group Ltd’s commitment to service excellence and continuous learning, we are expanding our Training & Development team. We are looking for an experienced and motivated Trainer to support the rollout of training programs, deliver hands-on coaching, and help embed a culture of high performance and outstanding customer service across our retail operations.

Key Responsibilities

• Conduct training sessions based on materials developed by the Training Manager, including topics such as customer service, product knowledge, compliance, and store procedures.

• Facilitate on-the-job coaching to reinforce learning outcomes and ensure consistency in service delivery across outlets.

• Support the onboarding and training of new hires to accelerate integration and performance.

• Work closely with outlet managers to observe, identify, and address skill or knowledge gaps among staff.

• Deliver feedback and performance insights to the Training Manager for continuous improvement of training strategies.

• Track learning engagement and outcomes, and support training logistics where necessary (e.g., scheduling, venue preparation, equipment setup).

• Act as a training ambassador, promoting a positive learning culture and upholding ValueMax service standards.

Requirements

• Candidates without experience are welcome to apply.

• At least 3 years of experience in training, coaching, or frontline retail/service roles would be preferred.

• Strong presentation and interpersonal skills, with the ability to engage and motivate staff at all levels.

• Fluent in English; Mandarin proficiency is a strong advantage.

• Highly adaptable with a hands-on, service-first attitude.

• Willing and able to travel regularly to retail branches across Singapore.

Growth Potential

• Opportunity to deepen your expertise in adult learning, coaching, and operational excellence.

• Mentorship and guidance from the Training Manager with a structured path for career growth.