Receptionist

PHOENIX RISE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A beauty industry leader in Singapore is seeking a Receptionist who will be responsible for customer engagements through calls and emails, scheduling appointments, and enhancing customer service processes. Candidates must be fluent in English and Chinese, with experience in customer services, proficient in MS Office, and possess strong negotiation skills. The role offers a salary up to $2800 monthly and various staff privileges. The office is conveniently located near Tai Seng MRT.

Benefits

Up to $2800 monthly salary

5 days work week

Staff discounts from all outlets

Comfortable working environment

Qualifications

• At least 1 year customer service or telemarketing experience.
• Able to commit to retail hours.
• Good team player with a positive attitude.

Responsibilities

• Make outbound calls and respond to inbound enquiries.
• Schedule service appointments and follow up.
• Collaborate with team members to improve customer service processes.

Skills

Fluent in English

Fluent in Chinese

Customer service skills

Negotiation skills

Teamwork

Attention to detail

Education

Minimum GCE ‘N’ Level

Tools

MS Word

MS Excel

Job description

Receptionist

Job Description

We are a dynamic company with 16 years in the beauty industry. We currently have 07 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

Responsibilities

• The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Scheduling service appointments for customers and follow up
• Identify and upscale complex issues to appropriate departments for resolution
• Collaborate with team members to improve policies and customer service processes
• Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
• Build customer loyalty and retention by delivering the unique customer service experience
• Update activity reports (Documentation of calls for tracking, monitoring and follow-up)
• Maintain accurate records and reports on customer interactions and feedback
• Strong teamwork and interpersonal skills to work effectively with colleagues.
• Assist in ad hoc administrative duties

Requirements

• Singaporean or PR Only
• Must be able to converse fluently over the phone, and read and write in English and Chinese
• Must be proficient in MS Word and MS Excel
• At least 1 year customer service or telemarketing experience
• Skilled in negotiation, listen attentively, identify callers’ needs, and remain composed even when dealing with agitated customers
• Minimum GCE ‘N’ Level
• Able to commit retail hours
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn

What We Offer

• Up to $2800 monthly salary, depending on experience of candidate
• 5 days work week (Retail hours)
• Staff discounts and privileges from all Phoenix Rise outlets
• Office located near Tai Seng MRT (Circle Line)
• Clean, quiet and comfortable working environment