Customer Service Supervisor (Causeway Point)

FRASERS PROPERTY RETAIL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail management company in Singapore is seeking a Customer Service Supervisor to manage and supervise a team of Customer Service Officers. This role involves planning manpower, developing training schedules for new staff, and ensuring compliance with promotional processes. The ideal candidate should possess a customer-centric personality, with previous supervisory experience preferred. The position requires flexibility to work retail hours, including weekends and public holidays.

Qualifications

• Previous experience as a Customer Service Supervisor preferred.
• Ability to work retail hours and shifts, including weekends and public holidays.

Responsibilities

• Manage and supervise a team of Customer Service Officers.
• Plan and manage manpower at the customer service counter.
• Develop on-the-job training and coach new staff.
• Champion A&P promotions and manage promotional matters.
• Ensure proper redemption process during promotions.
• Handle tenant and shopper feedback with professionalism.
• Ensure customer service area is clean and organized.
• Provide administrative support to Management Office.

Skills

Customer centricity

Communication skills

Interpersonal skills

Team player

Job description

Job Description

• Manage and supervise a team of Customer Service Officer
• To plan and manage the manpower at the customer service counter
• To develop an on-the-job training schedule as well as to train and coach new Customer Service Officer/ part-timer.
• To champion designated A&P promotions and be accountable on all promotional matters
• To administer and ensure that the redemption process during A&P promotion is carried out properly and sale of gift cards are carried out in accordance to SOP
• To manage tenant’s and shoppers’ feedback/ complaints with professionalism and provide prompt service recovery when necessary
• Ensure the customer service counter area and surroundings is clean and organised at all times
• To provide administrative support to the Management Office whenever necessaryAny other task as assigned by immediate supervisor/management

Job Requirement

• Customer centric personality and positive attitude
• Prior Customer Service Supervisor experience in retail mall will be highly preferred
• Good team player with strong communication and interpersonal skills
• Able to work 6 days work week, retail hours and shift work
• Able to work on weekends and Public Holidays