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Strategic Client Success Leader — Remote & High Ownership
Job summary
A B2B tech growth company seeks a Senior Client Success Manager to enhance client relationships through strategic planning and execution. You will oversee onboarding, strategy calls, and performance reviews while developing processes to improve client success. The ideal candidate is experienced in client-facing roles within the B2B or SaaS sectors, fluent in English and German, and excels in operational efficiency. This role offers flexibility and the chance to shape the company's client success function.
Benefits
Qualifications
- Experience as a Client Success Manager, Account Manager, or similar role in a B2B or SaaS context.
- Solid understanding of lead generation and outbound campaigns.
- Proactive, curious, and solution-oriented mindset.
Responsibilities
- Manage client relationships from onboarding to performance reviews.
- Collaborate with internal teams to connect strategy with execution.
- Develop playbooks and processes for client management.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.