AI Advantage Lead

ServiceNow, Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global tech leader in Singapore is seeking a candidate to lead AI engagements within the APAC region. The role involves working closely with C-level executives to define strategy, prioritize use cases, and build prototypes on the ServiceNow platform. Candidates should have over 5 years of consulting experience and a strong executive presence, along with an ability to navigate complex transformation initiatives. This position offers a unique chance to influence how iconic companies operationalize AI, supported by a dedicated team at the forefront of innovation.

Qualifications

• 5+ years consulting experience.
• Strong executive presence and ability to facilitate workshops.
• Experience shaping transformation strategy and digital/AI programs.

Responsibilities

• Run on-site Vision-to-Prototype engagements with C-level executives.
• Help define ServiceNow strategy and prioritize use cases.
• Orchestrate cross-functional teams to build prototypes.

Skills

Consulting experience

Executive presence

Workshop facilitation

Transformation strategy shaping

Problem structuring

Team leadership

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are building a new global AI Advantage team at ServiceNow, and we’re looking for an exceptional candidate to oversee APAC and Japan. We’re interested in candidates that can help turn our customer’s strategy into real proof in weeks.

About the Role

These leaders will run intensive, on‑site Vision‑to‑Prototype engagements with C‑level executives across our Marquee customers— helping define ServiceNow strategy, prioritize high‑value use cases, and orchestrate cross‑functional teams to build prototypes on the ServiceNow platform with an emphasis on AI.

Think of it as a blend of:

• strategic advisor,
• transformation catalyst,
• engagement leader guiding 4–6 week sprints.

You’ll work closely with our Workflow Design Studio, Chief Transformation Officers, industry teams, and value leaders to help customers move from AI ambition → execution with real speed and clarity.

What We’re Looking For

• 5+ years consulting experience
• Strong executive presence and workshop facilitation
• Experience shaping transformation strategy, operating models, or digital/AI programs
• Ability to structure ambiguous problems and drive alignment across senior stakeholders
• Comfort leading multi‑disciplinary teams through high‑velocity engagements
• Global mindset; roles open in AMS, EMEA, APJ

Why This Is a Unique Opportunity

You’ll help shape how the world’s most iconic companies adopt and operationalize AI — with real influence, executive visibility, and the backing of a company placing AI at the center of its strategy. It’s high‑impact, high‑trust work in a small, hand‑selected team.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.