IT Helpdesk

HITEC SOURCING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Network Support Engineer to troubleshoot and resolve a variety of technical issues. The ideal candidate has 1-2 years of relevant experience, along with a strong background in Windows/Linux environments and server administration. Key responsibilities include managing issues through to resolution, maintaining documentation, and interacting directly with users to ensure their IT systems function optimally. A BS degree in IT or relevant certifications is required.

Qualifications

• 1-2 years of experience as a Network Support Engineer or similar role.
• Hands-on experience with Windows/Linux/MacOS environments.
• Understanding of computer systems, mobile devices, and tech products.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote desktop applications.

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues.
• Track computer system issues through to resolution.
• Manage and administer Microsoft Windows Servers and Office 365.
• Prepare accurate reports and documentation.

Skills

Problem-solving skills

Excellent communication skills

Ownership of issues

Education

BS degree in Information Technology, Computer Science

Certification in Microsoft (MCSE)

Tools

Cisco Switches

Windows Server

Office 365 Services

Job description

Job Description

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask users targeted questions to understand the root of the problem quickly
• Track computer system issues through resolution, within agreed/acceptable time limits
• Interact with users through a series of actions, either via phone, email or chat, till they resolve the issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to users
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are logged properly
• Prioritize and manage several open issues at one time
• Follow up with users to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports and documentation
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with the users
• Perform new PC hardware deployment to end-users
• Manage and Administer Microsoft Windows Servers (AD, DNS, DHCP, RDS, SQL) 2012 onwards and Office 365 Cloud Services (Azure, Exchange, Teams, OneDrive, SharePoint)
• Manage and track hardware and software asset

Job Requirements

• At least 1-2 years of experience as a Network Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands‑on experience with Windows/Linux/MacOS environments, Windows Server (Active Directory, DNS, DHCP, RDS, SQL), Office 365 Services (Azure, Exchange, SharePoint, Teams, OneDrive), Cisco Switches, Symantec, TrendMicro, Veritas
• Understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic to complex technical issues
• Taking ownership of user’s issues and seeing problems through to resolution
• Familiarity with remote desktop applications and help desk software
• Excellent problem‑solving and communication skills
• Ability to provide step‑by‑step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Certification in Microsoft (MCSE), Linux, is necessary
• Cisco (CCNA), CheckPoint or similar technologies is a plus
• Will be advantage if candidate has the skill of Cisco Firewalls, CheckPoint Firewall