Maintenance à Allemagne

• Job Scope:

  • Manage the tennis centre, including managing the retail store inventory.

  • Managing client’s database through CRM, including contacting clients, managing inquiries, managing online booking systems / packages.

  • Contributing to the development of long-term strategic goals and objectives for the company, ensuring alignment with the overall business vision.

  • Overseeing the daily operations of tennis centers, pro shops, and cafes, ensuring smooth running and efficient processes.

  • Scheduling and managing staff workflows, verifying client sign-ins and coordinating coach schedules.

  • Maintaining accurate inventory records of equipment and supplies, and ensuring timely replenishment.

  • Liaising with suppliers and service providers to maintain a smooth supply chain and ensure timely delivery and maintenance of pro shop inventory.

  • Preparing regular reports for the CEO, analyzing key performance indicators (KPIs), and identifying areas for improvement.

  • Assisting the marketing agency by providing materials for social media platforms, contributing to content creation, and supporting marketing campaigns.

  • Ensuring excellent customer service, addressing customer inquiries and complaints, and building positive relationships with clients.

Qualifications:

• A degree in business administration (MBA) or a specialized degree in sports management is essential.

• Previous experience in the sports industry, particularly tennis

• Experience in managing operations, including supply chain, logistics, inventory management.

• Proven ability to lead and manage teams, including hiring, training, and motivating staff.

• Proficiency in relevant software and systems, such as inventory management, CRM, and financial software.

• Understanding of tennis rules, regulations, equipment, and industry trends.