Outlet Manager (Foodcourt)

HAWKERS STREET PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local food service provider in Singapore is seeking a responsible individual to manage outlet operations. The role includes ensuring profitability, customer satisfaction, and high standards of service and safety. Responsibilities involve staff recruitment, training, maintaining inventory, and planning promotional activities. Candidates should have at least 2 years of relevant experience, excellent communication skills, and the ability to lead a team in a fast-paced environment.

Qualifications

• At least 2 years of relevant experience in food court/institutional catering.
• Willing to be involved in hands-on operations.
• Ability to work in a fast-paced environment.

Responsibilities

• Responsible for the business performance of the outlet.
• Analyze and plan for outlet sales levels and profitability.
• Ensure customer satisfaction and handle complaints.

Skills

Customer service skills

Leadership ability

Analytical skills

Interpersonal skills

Education

Minimum ‘O’ level or Diploma in F&B service

Job description

Responsible for the profitability of the outlet, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area

Responsibilities:

• Take responsibility for the business performance of the outlet
• Perform roll call daily prior to the operating hours to highlight on issues and to motivate staff
• Analyze and plan for outlet sales levels and profitability
• Work hand-in-hand with marketing department to organize marketing activities such as promotional events and discount schemes
• Plan for duty roster
• Work with outlet chef on menu planning
• Manage staff and provide them with feedback
• Respond to customer complaints and ensure customer satisfaction
• Ensure that all employees adhere to the company’s uniform standard
• Ensure compliance on high standards of quality control, hygiene, and health and safety
• Check stock levels and order supplies
• Work with various department on other administrative matters such as payroll, accounts closing etc
• Perform other reasonable job duties as requested by Supervisors
• Handling emergency and difficult situation

Requirements:

• At least 2 years of relevant experience in food court / institutional catering
• Minimum ‘O’ level or Diploma in F&B service or equivalent
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Able to lead and motivate to produce results
• Ability to work in a fast-paced environment
• Team player