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Executive (Ecommerce)
Job summary
A prominent eCommerce company in Singapore is seeking an individual to manage B2B and B2C eCommerce for multiple brands. Responsibilities include coordinating with online platforms, managing order fulfillment, and providing excellent customer service. Candidates should have prior experience in eCommerce operations and project management. This role offers a competitive salary package and additional benefits including AWS and medical insurance.
Benefits
Qualifications
- Experience with B2B and B2C eCommerce platforms.
- Strong project management skills.
- Excellent customer service skills.
Responsibilities
- Provide end to end solution for order management and fulfilment.
- Manage project planning and execution for eCommerce.
- Coordinate with warehouse for eCommerce operations.
Responsible to run B2B and B2C eCommerce for multiple brands with strong coordination with online platforms (Shopee, Lazada, etc..) & Principles.
- Provide end to end solution comprising of order management, seller center management, fulfilment and coordinate last mile services
- Responsible for quarterly project management from planning to execution and maintenance as well as traffic/sales projection; including product listings, images, campaigns, orders, warehouse management & delivery fulfilment, payments, refunds, customer service and enquiries in all E-Commerce platform.
- Provide good customer service, after-sales service and handling of enquiries on market places (Tik Tok, Shopee, Lazada, websites).
- Work closely with warehouse operations for eCommerce during mega campaigns (may require after office hour/weekend engagement with key stake holders)
- Maintain inventory and stocks in all E-Commerce platform.
- Key liaison with retailer (eg: Shopee,Lazada, Amazon etc) and principles.
- Co-ordinate with cross-functional teams to establish & implement online promotional pricing and product strategies to drive and track traffic & sales performance.
- Execute & maintain platform content as instructed by Principles while ensuring all content (pages, products & prices, etc) are up to date, current and inline with guidelines/references at all times
- Manage pricing and promotional budgets as deployed by the principles
- Monitor competition and provide suggestions for improvement
- Be involved in occasional events and ad-hoc projects given by superior.
- Customer’s (Amazon, Shopee & others) Purchase Order processing into company’s ERP System.
Salary Package range from $3275 to $4075
5 Days work
Other benefits:
- AWS
- Medical Insurance
- Dental Benefit
*Company transport pick up from Jurong East and Boon Lay Mrt
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.