Restaurant Customer Service Executive [5.5 Days]

GREENWOOD F & B PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking an enthusiastic Hostess to manage guest arrivals and ensure a welcoming atmosphere. Responsibilities include greeting guests, managing reservations, and maintaining cleanliness in the dining area. The ideal candidate has over a year of experience in a fast-paced restaurant, excellent communication skills, and a friendly demeanor. Benefits include free meals during shifts, a staff discount on birthdays, and possible career progression opportunities.

Benefits

Incentive Scheme

Free meals during shifts

Taxi claims for late shifts

Medical claims included

Annual leave from 7 days

Career progression opportunities

30% staff discount during birthdays

Qualifications

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Greeting guests as they arrive at the restaurant and seating them.
• Managing the restaurant's reservation system.
• Ensuring the dining room is clean and well-presented.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Professional demeanor

Job description

Greenwood Fish Market

📍Bukit Timah: 34 Greenwood Ave, S289236

📍Quayside Isle: 31 Ocean Way #01-02 to 05, S098375

Key Responsibilities:

• Greeting guests as they arrive at the restaurant and seating them at their table
• Managing the restaurant's reservation system and taking phone calls to book tables
• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
• Assisting with the management of the restaurant's waitlist, communicating wait times to guests
• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

Requirements:

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment
• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
• Basic computer skills, with experience using reservation systems

Benefits For Confirmed Staff:

• Incentive Scheme: 4%, 8%, 12% if sales targets are met
• Staff Meals: Free meals provided during shift
• Night Transport: Taxi claims available for exceptionally late days
• Top Seller Award: Incentives for the highest earner of each month from every outlet
• Wellbeing Benefits: Medical claims included
• Annual Leave: From 7 days onwards (negotiable on case to case basis)
• Confirmation Adjustment: Pay adjustment upon confirmation from 5% onwards
• Sentosa Entry Pass: Annual Sentosa islander pass provided for subsidised transport and free entry (for our Sentosa team)
• Career Progression: Career path personalisations and growth opportunities
• Staff Discount: 30% off the entire bill for staff when they dine in with us during their birthday (up to a max of 4 pax)