It Manager jobs in Singapore

Job summary

A technology services company in Singapore seeks a Service Delivery Manager to oversee client relations and ensure successful project execution. Candidates should have at least 8 years of experience, strong leadership skills, and a deep understanding of enterprise IT. Responsibilities include monitoring service delivery, managing diverse teams, and driving improvements in project lifecycle. This role demands excellent communication and organizational abilities, with a focus on operational excellence and customer satisfaction.

Qualifications

• 8+ years of experience in related roles or equivalent combination of education and experience.
• Proficient in managing complex IT projects with proven results.
• Strong interpersonal skills to interact with various stakeholders.

Responsibilities

• Lead diverse operations teams to meet client expectations.
• Monitor service delivery metrics and provide timely reports.
• Implement personnel training and service improvement activities.
• Drive internal and client meetings on performance and quality.
• Manage projects meeting time, cost, and quality requirements.