Client-Focused IT Service Delivery Lead

ASTREYA ASIA PACIFIC PTE. LIMITED; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A technology services company in Singapore seeks a Service Delivery Manager to oversee client relations and ensure successful project execution. Candidates should have at least 8 years of experience, strong leadership skills, and a deep understanding of enterprise IT. Responsibilities include monitoring service delivery, managing diverse teams, and driving improvements in project lifecycle. This role demands excellent communication and organizational abilities, with a focus on operational excellence and customer satisfaction.

Qualifications

• 8+ years of experience in related roles or equivalent combination of education and experience.
• Proficient in managing complex IT projects with proven results.
• Strong interpersonal skills to interact with various stakeholders.

Responsibilities

• Lead diverse operations teams to meet client expectations.
• Monitor service delivery metrics and provide timely reports.
• Implement personnel training and service improvement activities.
• Drive internal and client meetings on performance and quality.
• Manage projects meeting time, cost, and quality requirements.

Skills

Leadership

Multitasking

Communication

Project Management

Technical Knowledge of Enterprise IT

Analytical Skills

Organizational Skills

Strong Business Acumen

Education

Bachelor’s degree or Diploma

Job description

A technology services company in Singapore seeks a Service Delivery Manager to oversee client relations and ensure successful project execution. Candidates should have at least 8 years of experience, strong leadership skills, and a deep understanding of enterprise IT. Responsibilities include monitoring service delivery, managing diverse teams, and driving improvements in project lifecycle. This role demands excellent communication and organizational abilities, with a focus on operational excellence and customer satisfaction.