Hospitality à Singapour

About SJ
SJ Group is a global urban, infrastructure and managed services consulting firm, with over 70 years of track record in successful project delivery. Headquartered in Singapore, the group has a global talent pool of 16,000 across SJ and our member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, RBG, SAA, and SMEC, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers and other specialists driven by progressive thinking and creative ideas to help shape a better future.

Our technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as decommissioning and closure. We provide a full suite of multidisciplinary built environment consultancy services across a diverse range of sectors that includes aviation, healthcare, hospitality, transport, water and environment as well as energy and resources.

Role Overview

Responsible for providing both day-to-day desktop support for end users, including hardware, software and network issues, across the assigned country/region.

This role involves troubleshooting, installing, configuring and maintaining end-point devices to ensuring minimal downtime for the users.

Role Responsibilities

Incident /Request Management:

· Provide 1st or 2nd line support to end users, both via phone, self-service ticket, email or walk-in.

· Troubleshoot and diagnose hardware, software or network related issues on desktops or notebooks.

· Log, monitor and update support requests in the ticketing tool within the Service Level Agreement.

· Collaborate with other IT Teams to resolve or implement solutions.

· Install and configure the end-point devices according to the SJ IT guidelines

· Manage and administer user access controls and permissions and ensure that they are aligned to the corporate policies.

· Perform regular maintenance on the end point operating system to ensure that the systems are updated with the up-to-date security updates.

· Assist in IT project implementation and other improvement initiatives, as assigned.

Document Management:

· Maintain accurate documentation of issues and resolutions in the ticketing system.

· Maintain the SOP documents to ensure that they are accurate and up to date.

Onboarding and off boarding administration:

· Prepare the desktop or notebooks for new hires prior to their work commencement.

· Issuance of desktop or notebooks and provide briefing to the new hires.

· Collection of desktop or notebooks upon employees’ end of service.

Training:

· Provide user training and guide user on best practises.

· Maintain user training materials to ensure its up to date.

· Administer & conduct the training programs, including the IT induction for new hires.

Procurement & Asset Management:

· Liaise with vendors on procurement of desktop or notebooks and accessories, based on corporate guidelines.

· Maintain an accurate IT asset inventory.

Education Qualification

Bachelor in Information Technology or Computer Science, or a related field with 2 to 3 years of relevant working experience, or

Diploma in Information Technology or Computer Science, or related field with 4 to 5 years of relevant working experience.

Relevant Experience

· Minimum of 2 to 4 years of IT Support experience

· Good knowledge of Windows Operating System, Network troubleshooting, Remote support tool, and Microsoft suite, including 0365, Teams.

· Strong analytical and problem-solving skills.

· Positive attitude

· Excellent interpersonal and communication skills, both written and spoken

· Customer focus mindset with a proactive approach to issue resolution

Professional Accreditations

Certification in Modern Desktop Administration, Fundamentals in Microsoft 365 and ITIL Foundation are desirable