A leading salon and restaurant management firm in Singapore is seeking an experienced operations manager to oversee daily business activities, ensure compliance with safety regulations, and enhance customer satisfaction. The ideal candidate will have a Bachelor's degree in Hospitality or a related field, proven management experience in the Beauty and F&B industry, and strong leadership skills. This role offers the opportunity to develop innovative processes for operational efficiency.
Qualificações
Proven management experience in the Beauty & F&B industry.
Possess strong knowledge of Beauty and F&B industry's legal rules and guidelines.
In-depth knowledge of diverse business functions and principles.
Responsabilidades
Manage day to day restaurant and salons operations.
Train and coach new and current staff on customer service best practices.
Control operations cost and identify measures to cut wastages.
Conhecimentos
Leadership
Communication
Financial Management
Customer Service Orientation
Formação académica
Bachelor Degree in Hospitality, Retail Management or related field
Descrição da oferta de emprego
Job Responsibilities
Manage day to day restaurants & salons operations, and ensure a positive outlet image
Coordinating front and back of the house operations for smooth delivery of services
Training / coaching of new and current staff on customer service best practices
Managing staff training, schedules and work performance
Organize and supervise shifts
Respond promptly to customer complaints, suggest solutions to resolve complaints
Ensure compliance with safety and sanitation regulations
Control operations cost and identify measures to cut wastages
Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
Preparing of reports
Analyze and forecast sales figures to maximize profits
Job Specialisations
Bachelor Degree in Hospitality, Retail Management or related field
Proven management experience in the Beauty & F&B industry
Strong leadership skills
Excellent communication skills
Financial Management skills
Customer service oriented
Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
Working knowledge of data analysis and performance / operation metrics
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.