Senior/ Guest Service Assistant (Village Cluster)

Far East Hospitality; Singapore; On-site; SGD 20,000 - 30,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a proactive Guest Service Associate to offer exceptional service to guests. You will liaise closely with various departments, manage guest inquiries, and establish rapport with long-staying guests. The ideal candidate will hold at least an O-Level, display a positive attitude, and possess strong communication skills. Prior experience in hospitality and knowledge of Opera systems will be an advantage.

Qualifications

• O-Level or equivalent.
• Willing to perform rotating shifts.
• Experience in hospitality is a plus.

Responsibilities

• Provide courteous services to guests and respond efficiently to complaints.
• Liaise with Concierge, Reception, and Front Office cashier.
• Make courtesy calls to guests.

Skills

Communication skills

Positive attitude

Outgoing personality

Education

O-Level or equivalent

Tools

Opera

Job description

Responsibilities

• Work closely with the Assistant Manager and providecourteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries

• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures

• Establish contacts with house guests/ long staying guests and renders assistance when neccessary

• Make courtesy calls to guests

• Requisite and keep stock of promotional materials for daily operations

• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent

• Willing to perform rotating shifts

• Positive attitude with outgoing personality and good communication skills

• Experience in hospitality and knowledge of Opera will be advantageous