Operations Manager

MODU K PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading salon and restaurant management firm in Singapore is seeking an experienced operations manager to oversee daily business activities, ensure compliance with safety regulations, and enhance customer satisfaction. The ideal candidate will have a Bachelor's degree in Hospitality or a related field, proven management experience in the Beauty and F&B industry, and strong leadership skills. This role offers the opportunity to develop innovative processes for operational efficiency.

Qualifications

• Proven management experience in the Beauty & F&B industry.
• Possess strong knowledge of Beauty and F&B industry's legal rules and guidelines.
• In-depth knowledge of diverse business functions and principles.

Responsibilities

• Manage day to day restaurant and salons operations.
• Train and coach new and current staff on customer service best practices.
• Control operations cost and identify measures to cut wastages.

Skills

Leadership

Communication

Financial Management

Customer Service Orientation

Education

Bachelor Degree in Hospitality, Retail Management or related field

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics