Customer Service jobs in Singapore

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose‑driven innovation, and world‑class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

The above role is responsible for promoting and selling our products directly or indirectly to hospitals and medical professionals. The incumbent will build strong customer relations through excellent customer service.

• Accountable for achieving business plan within assigned accounts and delivering profitable growth.
• Attend to doctors or KOLs (i.e Vascular Surgeons, Interventional Radiologist) in private or government hospitals.
• Work directly with hospitals on tenders and consignment stocks or to work with channel partners on tenders.
• Provide technical support, including tools maintenance, testing, directly or indirectly to field and inquiries from doctors, promptly.
• Assist implantations/procedures, performs follow‑up closely.
• Resolve issues and conduct root cause analysis.
• Ensure strategic account plans are developed and implemented effectively.
• Manage key processes and procedures while maintaining compliance to established business and healthcare compliance regulation guidelines.
• Ensure compliance with all Company Policies and Procedures.
• Initiate sales activities aligned with company objectives.
• Support marketing team on programs, workshops or congress, as and when required.
• Support clinical studies, if any.

• Bachelor’s degree in life sciences, engineering or related field of medical discipline.
• A minimum of 5‑year relevant experience, preferably in medical industry.
• Strong written and verbal skills in English.

• High level of energy and passion to drive products to the assigned accounts.
• Basic knowledge of working in sterile room environment and medical device product lines through direct physician interaction and procedural consultation.
• Able to identify, establish and develop relationships with doctors to support company product lines.
• Knowledge of providing clinical support to Surgeons during procedures a plus.
• Ability to communicate effectively to all levels of the organization and customers.
• Basic knowledge of key trends within the medical device segments and has the ability to identify potential opportunities.

Note: As with all positions, due to the dynamic nature of Teleflex Medical business, key responsibilities may evolve and change over time.

Teleflex is an equal opportunities employer.