Associate Specialist, Supply Chain Operations

FEDEX LOGISTICS SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dedicated professional to complete administrative and operational tasks related to front-line operations. The role involves ensuring accuracy and compliance with internal standards, resolving issues effectively, and providing training. Candidates should have a Bachelor's degree and four years of relevant experience, with strong skills in Microsoft Office and attention to detail.

Qualifications

• Four (4) years of relevant work experience.

Responsibilities

• Complete defined processes and procedures to deadlines, ensuring accuracy.
• Investigate and resolve problems using systems or equipment.
• Validate and complete accurate reporting on time.

Skills

Accuracy & Attention to Detail

Microsoft Office & PC Skills

Planning & Organizing Skills

Interpersonal Skills

Problem Solving Skills

Education

Bachelor's Degree

Job description

Position Summary

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

Principal Duties, and Responsibilities

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may upscale to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non‑compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

Job Specifications

Academic

• Bachelor's Degree

Experience, knowledge & attribute

• Four (4) years of relevant work experience
• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills