Customer Service jobs in Singapore
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Senior IT Help Desk Lead — Financial Services Support
Job summary
A leading IT consulting firm in Singapore is seeking an experienced IT Help Desk Lead to oversee end-user support and enhance help desk processes within a financial services environment. The ideal candidate will have 5–8 years in IT support with at least 2 years in a lead role, expertise in managing service requests, and strong customer service skills. Certifications like ITIL or Microsoft are preferred, and knowledge of tools such as Azure DevOps and ServiceNow is required.
Qualifications
- 5–8 years in IT support with at least 2 years in a lead role.
- Experience in financial institutions is a plus.
- Strong ITSM knowledge required.
Responsibilities
- Oversee end-user support in a financial services environment.
- Enhance help desk processes and manage service requests.
- Support critical project cutovers and liaise during Go-Live.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.