Senior IT Help Desk Lead — Financial Services Support

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking an experienced IT Help Desk Lead to oversee end-user support and enhance help desk processes within a financial services environment. The ideal candidate will have 5–8 years in IT support with at least 2 years in a lead role, expertise in managing service requests, and strong customer service skills. Certifications like ITIL or Microsoft are preferred, and knowledge of tools such as Azure DevOps and ServiceNow is required.

Qualifications

• 5–8 years in IT support with at least 2 years in a lead role.
• Experience in financial institutions is a plus.
• Strong ITSM knowledge required.

Responsibilities

• Oversee end-user support in a financial services environment.
• Enhance help desk processes and manage service requests.
• Support critical project cutovers and liaise during Go-Live.

Skills

Customer service

Problem-solving

Collaboration skills

English communication

Education

Degree in technology

ITIL certification

Microsoft certification

CompTIA A+ certification

Tools

Azure DevOps

ServiceNow

Jira

Job description

A leading IT consulting firm in Singapore is seeking an experienced IT Help Desk Lead to oversee end-user support and enhance help desk processes within a financial services environment. The ideal candidate will have 5–8 years in IT support with at least 2 years in a lead role, expertise in managing service requests, and strong customer service skills. Certifications like ITIL or Microsoft are preferred, and knowledge of tools such as Azure DevOps and ServiceNow is required.