Customer Service Executive (MNC, 5 Days, Pasir Panjang, Up to $4,600 Basic Salary + AWS + Varia[...]

ASCENSION ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established oleochemicals supplier MNC is hiring a Customer Service Executive in Singapore. Responsibilities include coordinating with teams to execute sales, communicating with customers regarding shipments, and handling complaints. Candidates should have a diploma in logistics/supply chain management, 2-3 years of relevant experience, and proficiency in SAP modules. The position offers a salary up to $4,600 plus benefits. Email to inquire further with the contact provided.

Benefits

Outpatient medical benefits

Dental benefits

Qualifications

• Minimum of 2-3 years of relevant experience in a similar role.
• Experience in sales order management process.
• Ability to prioritize tasks effectively.

Responsibilities

• Work closely with cross-functional teams on sales execution.
• Proactively communicate with customers on execution details.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Participate in process improvement programs.

Skills

Proficiency in SAP modules

Customer communication

Problem resolution

Education

Diploma in any field, preferably in logistics/supply chain management

Job description

Job Description

• Position: Customer Service Executive
• Well Established Oleochemicals Supplier MNC
• Working Hours: Monday - Friday (9am - 6pm)
• Salary (commensurate with experience): Up to $4,600 + AWS + Variable Bonus
• Working Location: Pasir Panjang
• Outpatient Medical Benefits and Dental Benefits Provided
• Duration: Permanent
• Industry: Oleochemicals

Main Responsibilities:

• Work closely with a cross‑functional team on executing the sales.
• Communicate proactively with customers on execution details such as shipment period, payment, etc.
• Prioritise daily tasks and follow up on problem resolution that ensure customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad‑hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in the process improvement program as directed by the Team Leader or the Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Job Requirements:

• Diploma in any field, preferably in logistics/supply chain management.
• Have a minimum of 2‑3 years of relevant experience.
• Must be proficient in SAP modules.

Email to: [e-mail] for more information.

We do not charge our candidates any referral fee nor bind them with any contract.

Eugenie Cheah

Consulting Manager