Customer Service Executive ( Woodland)

JSIT for WST (Wholesale Trade) by Singapore Business Federation (SBF); Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A local SME in precision engineering in Singapore is seeking a Customer Service Executive to coordinate customer interactions and support order fulfilment. The role entails processing Purchase Orders, liaising with production and logistics, and ensuring timely delivery. Ideal candidates should possess at least 1 year of relevant experience and a diploma in Engineering or a related field. Good communication and coordination skills are essential. This position is open to Singapore Citizens and Permanent Residents only.

Qualifications

• Min. 1 year experience in customer service, production planning, supply chain, logistics, or order fulfilment.
• Basic understanding of manufacturing workflows and planning.
• Experience in Sales Support or planning functions is an added advantage.

Responsibilities

• Act as main account coordinator for assigned customers and handle day-to-day enquiries.
• Review and process Purchase Orders, ensuring accuracy before order confirmation.
• Coordinate with production, warehouse, logistics, and customer service teams.
• Monitor capacity availability and support sales teams in meeting sales targets.

Skills

Customer service experience

Coordination skills

Communication skills

Multitasking

Education

Diploma or higher in Engineering, Supply Chain, Business

Tools

ERP systems (SAP, Oracle, Microsoft Dynamics)

Job description

Our client is a dynamic local SME specializing in precision engineering, supplying mechanical components to clients worldwide, including the U.S., Europe, and Asia. Their manufacturing plants span Singapore (Group Head Office), Indonesia, China, and Europe. As a continuously evolving company, they strive to enhance their capabilities, offering innovative, reliable, and flexible solutions that meet the needs of today’s market and future challenges. Their commitment has earned the trust of a broad portfolio of global companies.

KEY RESPONSIBILITIES

Customer Service and Interactions

• Act as the main account coordinator for assigned customers and handle day-to-day enquiries.
• Review and process Purchase Orders, ensuring accuracy before order confirmation.
• Coordinate with production, warehouse, logistics, and customer service teams to ensure smooth order fulfilment.
• Track order status, shipment schedules, and delivery timelines to ensure on-time delivery.
• Expedite urgent orders when required and support customers with delivery updates.
• Monitor capacity availability and work with operations to plan production loading.
• Track customer usage trends, forecasts, and purchasing patterns to support capacity planning.
• Prepare order reports, fulfilment status updates, and customer activity summaries.
• Handle escalations, resolve issues with cross-functional teams, and maintain high customer satisfaction.
• Support sales or supply chain teams in meeting monthly sales targets and resolve customer issue, and service level KPIs
• Perform other ad-hoc duties assigned by Supervisor / Manager

REQUIREMENTS

• Min. 1 year experience in customer service, production planning, supply chain, logistics, or order fulfilment in a manufacturing environment.
• Diploma or higher in Engineering, Supply Chain, Business, or related field.
• Basic understanding of manufacturing workflows, planning, or ERP systems (similar to SAP, Oracle, Microsoft Dynamics, etc.)
• Good coordination, multitasking, and communication skills across internal & external stakeholders.
• Task-oriented, organized, and able to work in a fast-paced environment.
• Experience in Sales Support or planning functions is an added advantage.

Eligibility

We welcome applications from all qualified candidates. Please note: Due to work pass quota constraints, this position is open to Singapore Citizens and Permanent Residents only.

Only shortlisted candidates will be contacted directly by the hiring company for the role of Customer Service Executive (Woodland), which JSIT (WST) is posting on behalf of.