Ecommerce Customer Service Executive or Senior Executive (Shift Required)

GAIN CITY BEST-ELECTRIC PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading ecommerce company in Singapore seeks a motivated Ecommerce Customer Service Representative. The role includes responding to customer inquiries, resolving product issues, and processing orders. Ideal candidates will have previous customer service experience, strong communication skills, and attention to detail. Opportunities for growth and quarterly bonuses are offered in a supportive team environment.

Benefits

Competitive salary with quarterly bonus

Opportunities for growth and advancement

Supportive team environment

Qualifications

• Previous experience in a customer service role, preferably in ecommerce or retail.
• Proficiency in English required.
• Bilingual or multilingual skills are a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Resolve product or service problems efficiently.
• Process orders, refunds, and exchanges in a timely manner.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Attention to detail

Ability to handle multiple tasks

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

Job Overview

We are looking for a motivated and detail‑oriented Ecommerce Customer Service Representative to join our team. The ideal candidate is a great communicator who can handle customer inquiries efficiently and with a positive attitude. This role involves assisting customers with their orders, resolving issues, and providing information about our products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.


• Provide accurate, valid, and complete information by using the right methods and resources.


• Resolve product or service problems by clarifying the customer's issue, determining the cause, and offering the best solution.


• Process orders, refunds, and exchanges in a timely manner.


• Keep records of customer interactions, transactions, and issues, updating our internal systems.


• Identify and elevate priority issues to the appropriate department or supervisor.


• Follow up with customers to ensure their issues have been resolved.


• Collaborate with other teams (e.g., Warehouse, Purchasing) to improve the overall customer experience.


• Stay up‑to‑date with product knowledge and company policies to accurately assist customers.

Requirements

• Previous experience in a customer service role (preferably in ecommerce/retail/call centre).


• Excellent verbal and written communication skills (English).


• Strong problem‑solving skills and attention to detail.


• Ability to handle multiple tasks and prioritize efficiently.


• Proficiency with Microsoft Office and basic computer skills.


• Diploma or equivalent and above is a plus.

Preferred Skills

• Experience working in ecommerce or online retail.


• Knowledge of common ecommerce platforms (Shopee, Lazada, Magento, etc.).


• Bilingual or multilingual skills are a plus.

What We Offer

• Competitive salary with quarterly bonus if targets are met and benefits package.


• Opportunities for growth and advancement.


• A supportive and collaborative team environment.

Work Schedule

• Onsite shift work required (8.30am - 5.30pm/1pm - 10pm) rotating with the team.


• 6 off days every 4 weeks.