Customer Service Executive

T32 Dental Centre Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Singapore is seeking a Front Desk professional to ensure exceptional service standards and manage patient interactions effectively. The ideal candidate will have at least 2 years of relevant experience, strong communication abilities, and a customer-oriented mindset. In addition to excellent telephone etiquette, the role involves handling patient enquiries, scheduling appointments, and performing various administrative tasks, all aimed at providing high-quality service. Join us for exciting career progression and attractive benefits.

Benefits

Exciting career progression

Long service cash awards

Medical & Dental benefits

14 days Annual Leave

Performance bonus

Qualifications

• Preferably with 2 years of relevant experience in healthcare or similar capacity.
• Patient and genuinely excited to help customers.
• Able to problem-solve and manage time efficiently.

Responsibilities

• Ensure excellent service standards and high customer satisfaction.
• Handle and resolve patient enquiries efficiently.
• Perform front-desk routine matters including registration and appointment scheduling.

Skills

Strong communication skills

Customer-oriented mindset

Ability to multi-task

Excellent telephone etiquette

Job description

JOB RESPONSIBILITIES

Front Desk

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.
• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.
• Be accountable for overall Quality of Service and Patient Satisfaction rate.
• Identify opportunities to recommend suitable treatment plans to our patients.
• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.
• Communicate new initiatives to patients in a professional and tactful manner.
• Handle, process and record all inbound calls, responses, enquiries and customer interactions from various referral sources, social media platforms and direct call-ins for new patient appointment bookings.

REQUIREMENTS

• Preferably with 2 years of relevant experience in healthcare or similar capacity.
• Possess strong communication skills, patient and genuinely excited to help customers.
• Able to multi-task, problem-solve and manage time efficiently.
• Customer-oriented with passion in serving customers.
• Independent player and is motivated to complete any task without much supervision.
• Excellent telephone etiquette.
• Experience in healthcare or service-related industries is an advantage.

JOB DETAILS

• 5 working days with 2 off days!
• 40 working hours per week.

JOB BENEFITS

• Exciting career progression!
• Long service cash awards. Up to $2,000!
• Medical & Dental benefits.
• 14 days Annual Leave (Can increase up to 18 days)
• Additional leaves (Birthday, Marriage etc.)
• Performance bonus.

LOCATIONS: Central and west location available

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to [Employer Company]’s PDPA and e2i’s PDPA (https://www.e2i.com.sg/pdpa/).

To receive career assistance from e2i, please visit e2i’s website (https://www.e2i.com.sg/individuals/)